Customer Experience Specialist

What is it like to be a Customer Experience Specialist at Northbridge Financial

The Customer Experience Specialist is responsible for the support and implementation of customer experience strategies and national initiatives as assigned, to ensure a seamless and impactful execution.
This includes taking an active role in supporting the development of customer relationship management (CRM) tools, customer and association partnerships, national program capabilities, and sector strategies.

We want your talent

If you are great at:

• Support the implementation of customer experience initiatives for Northbridge Insurance
• Assist with customer relationship management (CRM) initiatives related to customer experience for Northbridge Insurance.
• Support national program opportunities
• Foster collaboration with regional underwriting teams and other internal stakeholders.
•  Participate in special projects and perform other duties as assigned.

If you have:

• Post-secondary school education and/or equivalent on the job experience.
• 3 - 5 years of commercial insurance experience.
• Working knowledge of the functional areas of an insurance company’s operations, insurance products and insurance trends. Working knowledge of customer experience concepts, trends, and their insurance applications an asset.
• Proficiency in operational procedures, workflow, and processing functions.
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint).
• CIP/FCIP designation or working towards them.

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

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Who we are:

We’re Northbridge Insurance. We’re proud to work with Canada’s most trusted commercial broker networks. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to understanding the needs of our customers and creating solutions that help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.