Customer Experience Specialist, Dutch Market

Amsterdam, Netherlands | Customer Experience | Full-time

Not your everyday company

Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.

At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.

Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.

We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.

As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.

Awarded 'best workplace'

Best Workplace and Best-Led Company by Inc. Magazine

"World Changing" by Fast Company

Recognized as a World Changing Idea by Fast Company Magazine

Ranked #1 Home insurance in America

Won best renters and homeowners insurance in America by US News, and others

Best Pet Insurance in America

Rated "Best Overall Pet Insurance" by Better Homes & Gardens

Rated 4.9 on the App Store

Among the highest rated apps of all time

What you're applying for

Are you enthusiastic, highly driven and motivated by empathy? Do you love helping others? Have lots of patience? Are you a good writer, with a great sense of humor?If you're a native Dutch speaker and this sounds like you, we just might have the perfect job for you!

Over the course of a typical day at Lemonade you'll be asked to provide surprisingly delightful customer care to our customers, while working alongside (and learning from) some of the best talent from the tech and insurance industries. You'll advocate for our community of customers, and work with our product and engineering team to maintain an award-winning level of service.

In this job you'll

• Provide a surprisingly delightful experience by adapting your style of support to meet each customer's unique needs in a variety of situations
• Build customer confidence in our brand by showcasing deep knowledge across all of our products
• Identify and communicate critical pain points of our customer user experience with a solution-oriented mindset
• Bring our values to life in the way that you interact and build community across our teams and company

What you'll need

• Native-level Dutch speaker with a good understanding of the English language
• Strong phone and creative writing skills
• Helpful personality
• Loads of attention to detail
• Experience working with helpdesk tools (i.e. Zendesk)
• At least 1 year of prior work experience, or a college degree
• At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture

Things to know...

Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.