Customer Experience Specialist

Join our client's team where they are dedicated to providing exceptional customer service in partnership with AT&T, a leader in the telecommunications and wireless industry. As a Customer Experience Specialist you'll have the opportunity to play a crucial role in ensuring customer satisfaction and delivering a seamless experience for customers here in the area. Position Overview: We are seeking motivated and customer-focused individuals to join our Customer Service team. As a Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, sales and providing information about products and services. This is a dynamic role that requires effective communication, problem-solving skills, and a passion for delivering outstanding customer service. Key Responsibilities: • Respond promptly to customer inquiries through various channels, including face to face, phone, email and chat. • Provide accurate information about products, services, and promotions. • Assist customers in troubleshooting technical issues and navigate through services. • Resolve customer concerns, complaints, and billing inquiries in a professional and timely manner. • Educate customers on billing procedures, plans, and additional features. • Stay informed about latest offerings and promotions to provide up-to-date information to customers. Qualifications: • High school diploma or equivalent; some college education preferred. • Previous customer service experience, preferably in a telecommunications or sales environment. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities and attention to detail. • Ability to handle stressful situations with patience and professionalism. • Familiarity with products, services, and billing systems is a plus. Benefits: • Comprehensive training on products and services. • Opportunities for career advancement within the company. • Employee discounts on products and services. • Collaborative and inclusive work environment. This is not an offer for direct employment by Acquisitions 11, this is an opportunity on behalf of our client filling this role and/or position. This role involves working with clients, customers and involves sales in the day to day duties for this opening. Apply today for immediate consideration for this role! Job Type: Full-time Pay: $820.00 - $1,300.00 per week Benefits: • Flexible schedule • On-the-job training • Professional development assistance Education: • High school or equivalent (Preferred) Experience: • Customer service: 2 years (Preferred) • Sales: 1 year (Preferred) • Relevant: 1 year (Preferred) Ability to Commute: • Austin, TX 78752 (Preferred) Work Location: In person