Customer Experience Specialist

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016 we are a remote-first team of over 1000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health Hospitals and more meaning we have more work to do than people to do it and are growing our team to support millions more people and their communities.

📍 Remote Global - Non U.S.

Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60000 professionals using our platform. You’ll solve real-time issues across chat voice and email while building deep operational experience in a fast-moving environment.
We’re looking for proactive problem-solvers who communicate clearly think critically and stay composed under pressure. Many of our leaders started in this role and we’re committed to growing talent from within. You can learn more about our operations team on our candidate hub.

• Deliver fast accurate and empathetic support across chat voice and email

• Resolve shift payment onboarding and platform-related issues in real time

• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation

• Troubleshoot issues independently applying sound judgment before escalating

• Personalize communication while maintaining a confident professional and helpful tone

• Identify recurring issues workflow gaps and operational pain points to improve the worker experience

• Guide new professionals through onboarding and help them quickly build confidence using the platform

• Uphold our values such as unreasonably fast ownership and uncomfortably high standards in every interaction

• Fluent professional-level English communication skills both written and verbal

• 2+ years of customer support experience across chat or voice channels

• 2+ years of experience using CRMs such as Zendesk or Salesforce

• Comfortable using Google Workspace tools including Docs Sheets and Gmail

• Thrives in fast-paced high-ownership environments where priorities can shift quickly

• Proactive problem-solver who takes initiative without waiting for direction

• Strong attention to detail and ability to stay composed under pressure

• Collaborative teammate who communicates clearly and contributes positively to team performance

• Application Review

• Case Study

• Talent Screening

• Interview with a Hiring Manager

• Interview with Head of Worker Support

Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule including both Saturday and Sunday availability. Shifts are assigned based on business needs.

Quick Note on Scammers:

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.

What We Do

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

Why Work With Us

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices Schools etc). We are a YC Top Company with a global remote team of 700+ people. We have been profitable since 2022 and fill millions of shifts annually at partner workplaces across the US.