Customer Experience Support Associate

The Customer Experience Support Associate performs diverse administrative tasks in support of Call Center activities. Job functions include a variety of routine and some non-routine clerical and phone-related job functions. 

Responsibilities: 

• Handling mail items 

• Data entry 

• Creation or completion of reporting 

• Title work processing 

• Extension/due date change processing 

• Calling customers and dealers 

• Identifying funds received and paid in full processing

We offer our full-time associates:  

• Amazing Health & Wellness benefits. 

• 4 weeks paid time off. 

• Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefits! 

• Amazing associate deals and discounts with our sister company, Toyota. 

• The opportunity for growth and development (Education assistance program) as well as career advancement. 

Qualifications: 

• Excellent organizational and follow-up skills 

• Ability to excel in a fast-paced, constantly changing environment 

• Ability to multi-task

• Assertive, clear, and concise oral and written communication skills 

• Must be detailed oriented 

• Ability to work independently as well as operate as part of a team 

• Competent PC and keyboard skills 

• Accurate typing skills of 40 wpm 

• Proficient in Excel 

• Ability to stand, bend, and squat for lengthy periods of time to file documents 

• Ability to work weekends, evenings, and overtime as needed 

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