Customer Growth Associate

At impact.com our culture is our soul. We are passionate about our people, our technology, and our obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Think of this role as the air traffic controller for customer sales. This position is highly collaborative internally and externally with the responsibilities of generating and managing expansion opportunities with existing customers.  The aim of this role is to identify and expand into new advertising budgets or business units within existing customers.  You will be coordinating with many different teams, leveraging a large amount of internal data from different team members to identify key accounts, to qualify, coordinate communication strategy, and help build pipeline for the customer sales team.

• Responsible for moving inbound expansion leads from hand raises to booked discovery and demo calls
• Assist with all sales-related queries that come through customer expansion interest. This means staying on top of any leads generated through internal teams, content, webinars, social campaigns, and events.
• Work closely with Account Executives, Renewal Managers and Customer Success Executives to help manage pipeline and relationships with existing customers and identify opportunities for Impact’s products.
• Use Data driven research skills to create opportunities for our Customer sales executive team through a combination communication, coordination research analysis and planning.
• Develop a deep understanding of Impact’s products and each customer’s current standing to support the Customer Sales team, industry and prospecting basics - including how to blueprint, email, cold call and social sell etc
• Master company procedures and internal workflows - including how to use sales automation tools, account based marketing and selling etc
• Develop, manage and engage with a prospect base consisting of current customer accounts in an assigned territory
• Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenge
• Research and identify key decision makers at current customer companies and expand the breadth and depth of customer relationship
• Provide valuable market and product feedback to continue to drive Impact’s business development strategy
• Track and manage prospects through Salesforce.com
• Participate in team meetings, networking, trade show events and activities to grow the business
• Meet and exceed your monthly goal of expansion and upsell opportunities brought to the Customer Sales Executive team
• Strategic outreach on our top priority targets with respective messaging to personas in the C-Suite that accurately describe our value in juxtaposition to their key focus areas

• You are passionate about data and research and organization.
• Exceptional Salesforce, Google sheets and Excel skills with the ability to build advanced reports
• Highly organized and up-to-date on tasks
• Must be able to multitask in a high-volume environment.
• Previous experience within influencer marketing or partnership marketing 
• A Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Must possess strong communication and listening skills in both group and one-on-one situations.
• Great communicator internally and externally 
• Embody the characteristics of Humble, Hungry and Smart
• Thrive in a super fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Parental Leave
• Catered lunch every Friday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

Salary range: $58,000-$63,000 per year + additional variable incentive variable contingent on quota/performance (additional potential incentive variable $18,000 based on quota). Plus eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.