Customer Growth Associate, Google Customer Solutions

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• Ability to speak and write in English fluently.

Preferred qualifications:

• Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, or related field.
• Experience with Google Ads and online advertising and/or Google Ads certified.
• Familiarity with managing a portfolio and/or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
• Ability to think strategically.
• Excellent communication and problem-solving skills.
• Interest in sales and technology with a passion for helping businesses grow online.

About the job

Your future starts here. Join one of the most innovative companies in tech and help businesses and their communities reach their full potential with Google products. Spark at Google is an 18-month Digital Marketing and Sales program where you'll learn from minds in the industry, gain the sales, marketing, and business skills and experience you need to jumpstart a successful career, and form lifelong connections with Googlers from a variety of backgrounds, perspectives, and experiences.

The program begins with six months of foundational and practical training focusing on client relationship building, problem-solving, growth marketing, and digital transformation. Following this onboarding period are two career-building experiences lasting six months each. During these experiences, you'll work with a portfolio of clients that share a specific business model, such as commerce. You'll be responsible for a book of business, organize frequent pitch meetings, and become a trusted advisor to clients by using the skills you'll develop during the program to help them achieve their business goals and grow their Google Ads investment. At the end of the program, you'll have an opportunity to join one of many advanced sales teams within GCS (Google Customer Solutions).

Develop your skills

Intended for soon-to-be graduates, Spark at Google is designed to give you the skills, experience, and connections you need to build a career in tech while fueling Google's innovation and helping businesses grow and thrive online. Over the course of the program, you'll develop marketing, professional, and general business skills such as client relationship building, problem solving, solution selling, digital transformation, and more.

Make a difference

As a member of the GCS team, you'll work with companies across industries to understand their needs and develop digital marketing solutions that directly impact their success. Each quarter, you'll work with a collection of diverse small and medium-sized businesses that shape the communities they serve, and empower them to grow their business and reach their goals.

Build your community

Along the way, you'll learn, grow, and receive continuous training with a tight-knit cohort of talented, driven, and diverse peers. You'll work directly with leaders in business and the best tech professionals in the world to build your knowledge of the online advertising industry and develop your professional network.

Learn more about the program and hear from our team members here .

Responsibilities

• Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
• Manage a large and diverse accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
• Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
• Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
• Participate in continuous training throughout the program to develop professional and business skills.