Customer Growth Manager

Together we're on a mission to power every property in the world and to do that we need to find the best talent in the world. That's why we're on the search for an superstar Customer Growth Manager.

As Customer Growth Manager  your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.

You will lead build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout.

What You Will Do:

• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.

• Develop and maintain strong relationships with key stakeholders and decision-makers.

• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.

• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products

• Meet and exceed targets and revenue goals set by the customer growth management team.

• Prepare and deliver persuasive sales presentations proposals and product demonstrations that are tailored to each customer's specific needs.

• Keep abreast of industry trends competitor activities and market developments to identify new upselling opportunities and stay ahead of the curve.

You’ll Succeed With:

• Hospitality experience and/or education

• Proven track record of success in sales with a focus on upselling or account management preferably within the hospitality industry or software as a service (SaaS) sector.

• Strong understanding of hospitality industry trends challenges and business operations.

• Excellent communication negotiation and interpersonal skills.

• Ability to build and maintain long-term relationships with clients.

• Self-motivated goal-oriented and results-driven with a passion for exceeding targets.

• Proficiency in CRM software (Salesforce) and Google Business Suite.

• Willingness to travel as required

• English and (Spanish and/or Portuguese) preferred

Education and Experience:

• Hospitality experience and/or education

• Demonstrable success in selling hospitality management software and/or other SaaS or Cloud solutions preferred

• Strong understanding of the hospitality industry its challenges and technology trends.

• Excellent communication and presentation skills with the ability to convey complex technical concepts to non-technical stakeholders.