Customer Growth Manager

As a Customer Growth Manager your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual.

You will lead build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout.

Location: Remote - LATAM

What You Will Do:

• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.

• Develop and maintain strong relationships with key stakeholders and decision-makers.

• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.

• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products

• Meet and exceed targets and revenue goals set by the customer growth management team.

• Prepare and deliver persuasive sales presentations proposals and product demonstrations that are tailored to each customer's specific needs.

• Keep abreast of industry trends competitor activities and market developments to identify new upselling opportunities and stay ahead of the curve.

You’ll Succeed With:

• Hospitality experience and/or education

• Proven track record of success in sales with a focus on upselling or account management preferably within the hospitality industry or software as a service (SaaS) sector.

• Strong understanding of hospitality industry trends challenges and business operations.

• Excellent communication negotiation and interpersonal skills.

• Ability to build and maintain long-term relationships with clients.

• Self-motivated goal-oriented and results-driven with a passion for exceeding targets.

• Proficiency in CRM software (Salesforce) and Google Business Suite.

• Willingness to travel as required.

• English and Thai language preferred

Education and Experience:

• Hospitality experience and/or education

• Demonstrable success in selling hospitality management software and/or other SaaS or Cloud solutions preferred

• Strong understanding of the hospitality industry its challenges and technology trends.

• Excellent communication and presentation skills with the ability to convey complex technical concepts to non-technical stakeholders.

#LI-REMOTE #LI-AM1