Customer Implementation Specialist
Job Description
Want to revolutionize Healthcare?
To create a healthcare system with effective health information exchange, healthcare organizations need more than a series of connections between each other. They need assurance that the data being exchanged is meaningful and to know it will be delivered when and where they need it.
Founded in 2014, Health Gorilla provides access to actionable patient data, supporting a diverse set of clinical use cases and improving outcomes across the country. We work with some of the leading companies in digital health, including Oscar Health, TruePill, Virta Health, and many others.
As a Customer Implementation Specialist at Health Gorilla, you will report to the Director of Customer Success. You'll work directly with customers through email and phone to resolve their issues and ensure they have an amazing experience anytime they interact with us. As an experienced customer service specialist, you will handle everything from troubleshooting complex questions to managing escalations. If you excel at supporting new products and developing support processes, then this role is for you!
What you will do at Health Gorilla- Oversee assigned implementations while working with an Onboarding Specialist and other teams to balance client and project needs.
- Facilitate technical discussions for solution integration, applying HL7, API and multiple client specific file formats.
- Reply to inbound support inquiries by email and phone.
- Manage escalated support issues through email and phone.
- Document pain points to share with other company partners.
What you will bring:
- 5+ years in a healthcare support role with experience in email, chat and voice.
- Knowledge of Healthcare market solutions, healthcare product implementations, integrations (HL7, APIs, Interfaces).
- Empathy for users and experience providing the best customer implementation experience.
- Knowledge of Salesforce and G-suite
- Knowledge in Healthcare Labs is a plus
- Willingness and ability to work effectively in a cross-functional team
- Education: BA or BS degree in a business-related field.
- Must be eligible to work in the US without sponsorship.
- Health Gorilla offers health, dental, vision, disability, life insurance, pet insurance, and a 401(k) plan with a Company match.
- A flexible vacation policy to encourage a healthy work-life balance.
- Equity in a high-growth tech company
- Health Gorilla offices are open for those who choose to come in and we support remote work for most roles.
Our goal is to be a diverse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
Health Gorilla is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, or any protected category prohibited by local, state or federal laws.
Date Posted
08/12/2022
Views
0
Similar Jobs
Senior Oncology Account Specialist Hematology Fort Worth, TX -
Views in the last 30 days - 0
View DetailsBilingual Physician - Virtual Health Assessment (Part-time) - Oscar
Views in the last 30 days - 0
View Details