Customer Insights Associate

Corporate Overview

Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.

Position Overview

Provide support to the Director of Transformational Innovation. As a member of the innovation team, you will work closely with various Hubbell business unit cross functional teams to scope out and conduct Voice of the Customer (VoC) projects. You will be responsible for overseeing communications, coordinating schedules, conducting research, and creating reports and presentations. You will also engage with targeted customers to survey and qualify them for VoC interviews.

Duties and Responsibilities

• Engage with VoC candidates who participate in customer interviews
• Work with Business Unit project teams to understand the customers, products, and market
• Maintain VoC customer lists based on organizations, roles, titles, and personas
• Work with various Hubbell departments such as Hubbell Enterprise Marketing & Hubbell Sales teams to identify and track potential VoC leads
• Conduct customer surveys to engage with potential VoC customers
• Review survey responses to qualify potential VoC candidates
• Schedule meetings between VoC customers and business unit project teams to conduct VoC interviews
• Take and maintain VoC interview notes
• Manage purchase requisitions and invoices
• Prepare presentations, spreadsheets, and reports for Director of Transformational Innovation
• Participate in meetings and projects, as needed
• Performs other duties and responsibilities as assigned

Skills and Experience

• Seeking someone who is engaging, outgoing, curious, highly organized, and self-motivated
• Ability to manage multiple tasks simultaneously
• Works independently as well as with a cross functional team
• Ability to communicate effectively orally and in writing
• Ability to observe strict confidentiality in all aspects of services provided
• Proven ability to show and demonstrate on a consistent basis, initiative, professionalism, drive for results, and knowledge within the organization
• Ability to make sound decisions and take necessary actions
• Ability to maintain composure during stressful situations
• Ability to work on a personal computer or other related equipment, as required
• 2 to 5 years of administrative or customer service-related experience

Education

Bachelors Degree

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.