Customer Insights Consultant- Remote

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What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
The Insights Consultant is responsible for delivering strategic, relevant and actionable insights to incorporate into business strategy and decision-making processes.
What You'll Bring:

• Great communicator and influencer with prominent business acumen. You relish working very closely with internal partners to drive positive business outcomes by solving complex, ever-changing challenges. Highly collaborative approach to cross-functional relationship building.
• An ambition to perfect customer/ consumer experiences across a diverse set of teams, channels and platforms. You display a strong sense of ownership, a passion for driving results and are filled with curiosity, perseverance and conscientiousness.
• You love to learn at every turn and view continuous improvement as essential in order to achieve big and bold goals.

• The ability to work through ambiguity, understand how to breakdown problems, and drive through execution determining what is meaningful and urgent, and prioritize effectively to meet deadlines and achieve desired results.
• 5+ years of work experience with 2+ years in voice of market/voice of customer role.
• Advanced in PowerPoint & Excel, and preferably Qualtrics.
• A mix of quantitative and qualitative research methodologies, an analytical mind, and storytelling skills.

We'd love to see:

• Consulting firm background or equivalent work experience
• A mix of B2B and B2C customer research and VOC experience
• Preferred certifications or education: MBA, Agile, Qualtrics or Medallia certification

Impact You'll Make:

• Being a trusted strategic business partner by making sense of it all and sharing what is important. Partner closely with a diverse set of cross-functional stakeholders to provide timely, strategic, relevant and actionable insights that drive the product solutions organization forward. Craft insight-driven stories and proactively share visually inspiring reports and dashboards across the organization.

• Going deep to understand. Design and gather customer and market feedback, asking the right questions, of the right individuals, at the right time. Conduct proper method primary or secondary research based on business strategy and target objectives. Analyze and synthesize information, and enrich understanding by integrating unstructured & structured data.

• Measuring the impact of Insights on strategy and action. Ensure that insights are being used to guide discussions on priorities and tradeoffs, and track, monitor and share impact of insight-driven actions.

• Always thinking about "what's next?" Partner to continuously refine the organizational Insights roadmap and align action with value and growth.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
TransUnion's Internal Job Title:
Consultant, Consumer Insights and Experience