Customer Insights Manager II

Hiring Company:

Delicatessen Services Co., LLC

Overview:

Lead insights development and delivery to sales partners, retailer partners and local purveyors. Translate insights to strategies and tactics to deliver against Boar's Head Brand budget and drive category market share growth. Management responsibility of Customer Insights Analyst/s

Job Description:

Essential Functions

• Activate company insights within assigned division and retailers to demonstrate thought leadership including macro, consumer, category and marketplace insights
• Collaborate/consult actively with sales teams to develop programs that grow the Boar's Head brand, including efficient promotions and distribution opportunities within both new and existing retailer accounts
• Initiate forecasting discussion on new items, present quantitative and qualitative data to reflect sales opportunity and consumer demand
• Lead by example, manage, influence, motivate, teach/mentor and develop Customer Insights Analyst/s driving maximum value to the organization. Teach category management principles and fundamental analytic approaches. Support Analyst/s career path growth and recognize their accomplishments.
• Synthesize third party data resources to broaden perspective, proactively identify opportunities, business trends and growth drivers resulting in Market Share growth for Boar's Head and our retail partners. Third party resources include IRI syndicated data, IRI Home Scan Panel, Nielsen TDLinx, Spectra and Go Spot Check
• Capable of building a narrative around a set of data and its accompanying visualizations to help convey the meaning of that data in a powerful and compelling fashion
• Effective cross functional communication (Internal BI team, BDM's, BSM's, LP's, Marketing and Executives, etc)
• Articulate presenter of insights, including crafting a story to present actionable insights to the intended audience (i.e., Category Review, Strategic Planning Meeting, Board of Directors, Top-to-Top)
• Extract shipment and delivery data from internal systems and organize for audience according to their accessibility privileges. Maintain sensitive and confidential company and customer information.
• Design and deliver efficient standardize reports to ensure scalability, accuracy and timeliness
• Stay current on and execute against consumer, marketplace, retailer and category trends
• Champion category management with internal team, retail partners and local purveyors by conducting objective promotion, distribution and pricing analyses to recommend and influence category strategies and tactics
• Develop into a domain expert in one or more of Boar's Head tools and share expertise via trainings.
• Perform all and any other tasks assigned by Boar's Head management personnel

Education and Experience

• Experience and education equivalent to a bachelor's degree is required.
• At least 7 years of experience in the Consumer Products Goods industry in an analytical/category management role required.
• Business Insights, Data Analytics or Category Management certification is strongly preferred.

Industry-Specific knowledge, skills & abilities needed

• Experience pulling and analyzing syndicated sales POS data (IRI and/or Nielsen) is required
• Advanced skills in Microsoft Excel and PowerPoint required
• Experience with Business Intelligence, or another advanced analytics tool is strongly preferred
• Experience with shopper data (loyalty card or panel) is strongly preferred
• Working knowledge of grocery retail DSD operations preferred
• Proficiency with Microsoft Word and Outlook

Functional/Job-Related knowledge, skills & abilities needed

• Work Planning, Organization & Execution - advanced ability to prioritize and manage multiple tasks while meeting set deadlines
• Strategic and Analytical Thinking - analytical approach to information gathering, report creation, trend identification, insights development, and subsequent recommendations decision-making
• Analytical Curiosity - hunger to learn, understand why and seek opportunities for both business and personal growth
• Continuous Process Improvement - effectively analyze processes for quality and improvement
• Problem Identification & Resolution - Ability to understand, resolve and correct situations with customers

Management experience needed

• Project Management - plan, manage, and complete projects in a productive, timely and cost-effective manner

• Create Direction - ability to understand broad objectives and audience and create and tailor deliverables accordingly
• Leadership - confidence to present as a data analytics expert and have a voice with sales and leadership teams, retail partners, local purveyors and business insights department
• Direct report responsibility - Managed, Mentored/Coached and developed junior level employees

Interpersonal knowledge, skills & abilities needed

• Autonomy - ability to work independently and self-motivate
• Confidentiality - ability to maintain confidential sensitive company information
• Team Collaboration - build effective cross-functional working relationships to achieve established shared goals and objectives
• Oral & Written Communication - must be able to clearly and confidently communicate recommendations verbally and in writing to all constituents
• Business Relationships - must have a high level of professional presentation skills and be comfortable making presentations to external retail partners, local purveyors and internal senior level executives
• Attitude - results oriented team player with a pro-active attitude

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Location:

Sarasota, FL

Time Type:

Full time

Department:

Business Insights