Customer Integration Engineer

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Job Title:

Customer Integration Engineer

Job Description:

This role in Customer Integration Engineering will be responsible for activities, in support of Allison distributors managing OEM's that design, develop and manufacture oil field services equipment, dock spotters, trenchers, augers, log yarders and other equipment and vehicles that utilize Allison Transmission On-Highway and Off-Highway products. Activities will include support of OEM integration, troubleshooting and resolution of customer issues, assisting in development and testing of new features and functionality and management of customer test programs.

Key Responsibilities:

Employee will be responsible for ensuring proper application of Allison products into customer equipment and vehicles. Employee will utilize sound vehicle and power pack design principals along with Allison developed integration tools to optimize installations and maximize value to the OEM and end-user customers.

Employee will develop relationships to ensure effective communication of all relative information with OEM and end-user customers, Allison's Distributor/Dealer network, Allison Marketing, Sales and Service organizations, and pertinent Indianapolis personnel.

Employee will be the resource for all technical aspects of Allison products. This will include activities throughout the product release cycle, including but not limited to power pack design and testing, configuration specification development, product integration activities, and issue investigation and resolution support.

Employee will work with OEM customers to understand release process requirements and develop and execute plans to maximize compliance to OEM requirements.

Employee will work to keep current with Allison and industry technical developments. Employee will also recognize any regulatory or competitive information during the course of doing business and transfer this information to the appropriate Allison organizations.

Employee will be responsible for communicating future Allison products and features, as well as any defined implementation requirements. OEM and end-user requirements will also need to be communicated with appropriate departments within Allison Transmission.

Key Performance Measures:

• Development of in-depth knowledge of Allison Transmission On-Highway and Off-Highway Products and their application
• Development of in-depth knowledge of oil field services, off highway equipment and dock spotter vocations
• Development of strong customer and Allison Transmission cross functional team business relationships and assist in meeting business goals
• Help lead successful integration and optimization of Allison Transmission Products into customer equipment and vehicles
• Actively support identification, development and integration of new product feature and functionality

Qualifications:

• BSME or BSEE or equivalent experience
• Five or more years of powertrain engineering experience
• Ability to manage multiple projects simultaneously
• Proficient in oral and written business communication
• High level of interpersonal skills to work effectively with others and cross-culturally
• Ability to generate clear and concise formal communications
• Attention to details
• Willingness to travel approximately 30% of time to support customer programs

Primary Location:

Indianapolis, IN

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at 317-242-5000.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.