Customer Love Associate (Remote)

Position Name: Customer Love Associate (Remote)

Our dream Customer Love Associate is smart, self-motivated, analytical, and a great communicator. They are hungry to learn the ins and outs of an apparel brand, and grow with Reformation. Customer Love has direct contact with our customers, so they gain invaluable insight into our product, operations, and brand story. After learning the ropes, all-star Customer Love Associates are given the opportunity to grow their career at Reformation across our teams. In the day-to-day, Customer Love Associates deliver fast, easy, and magical support to our customers. They resolve all customer issues in the best way possible for both the customer and the business, all while maintaining a calm, friendly demeanor. They build genuine relationships with our customers, then serve as their advocate internally. Finally, as a Customer Love Associate you are a crucial part of our effort to understand our customers so that we can optimize our customer experience and drive smart growth. This role is remote (must be based out of Texas). 

Reports to: Customer Love Team Lead

What You’ll Do: 

• Provide consistently magical customer service across all customer service channels.
• Exceed customer expectations by developing creative solutions to problems and working across teams to solve them.
• Think of fun and innovative ways to make shopping with Reformation even better and work with your team to implement them.
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
• Know our shipping, fulfilment and returns procedures inside and out to help process all customer orders as efficiently as possible.
• Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development. 
• Get to know the ins and out of all aspects of the business and gain exposure to different teams. 

Who You Are: 

• Smart, incredibly organized, and driven towards excellence
• Passionate about fashion and sustainability
• Excited to work at a fast-growing company
• An incredibly friendly person who loves interacting with people and never loses their cool
• Positive and willing to take on any task big or small
• Able to meet deadlines consistently while juggling multiple tasks
• Flexible and able to work in a constantly changing environment (we have 6 week production cycles!) 

Extra Credit:

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suites

Availability:

The Reformation customer shops 24/7 around the globe. You must be willing and available to take on occasional rotating shifts in the evening, early morning, and weekend. 

Benefits of working at Reformation as part of the Customer Love Team:  

• Health, vision, and dental insurance
• Clothing discount
• Paid volunteer time-off

To Apply:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation!

Reformation requires all employees to be fully vaccinated for COVID-19 prior to starting work.  Reformation is an equal opportunity employer, and will consider requests for exemption from this policy as a reasonable accommodation where it can do so absent undue hardship, consistent with federal, state, and local law.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status