Customer Manager: Account Management

Job Description

The Position

The exciting field-based role is a promotional and strategic sales role responsible for differentiating a growth neurology product, as well as identifying where local market access requires optimizing for the accelerated uptake.

This is a key role to ensure we drive differentiation of our latest brand in our portfolio of medicines, with key decision makers to further drive growth.

In this role you will work closely with the country lead, Marketing and Medical to align on business plans and investments in differentiation initiatives in areas of greatest need & business potential. Collaboration is key to success in this role as we all embrace the core values of Organon.

Responsibilities

• Product Promotion: Lead Specialist neurology product promotion in your territory to healthcare professionals. Deliver professional product presentations for a prescription medicine. Providing product medical education specialist advice to health care professionals including neurologists & pain specialists within multi-disciplinary teams. Ensuring relevant decision makers are clear on the clinical benefits of your products.

• KOL Development: Engage and develop your key opinion leaders to build clinical experience with your neurology products and support therapy area medical education and access in your territory.

• Customer Support: Proactively communicate with customers through compliant channels, including face-to-face visits, virtual meetings, phone calls, and emails. Development and implementation of creative customer engagement opportunities in coordination with the country lead, Medical & marketing.

• Meeting Management: Plan and implement medical educational events and support conference / congress stands including organizing advanced speaker led education events in person, remote and hybrid formats.

• Revenue and budget management: Track revenue versus target and hold responsibility for the efficient and effective investment of the area budgets.

• Customer and competitor analysis: Build territory account plans and key performance indicators (KPI’s). Regular market analyses to identify new customers and effective planning.

• Collaboration: Working closely with the medical and marketing team to provide value to customers and build lasting relationships.

• Brand Building: Develop Organon's reputation the market as a trusted scientific partner in neurology.

• Digital Channels: Maximizing the use of the CRM tools and company platforms.

Required Education, Experience and Skills 

• Several years’ experience in the pharmaceutical industry with a proven track record of success in achieving sales targets.

• Demonstrate the ability to develop and execute a strategic business plan based on customer and market insights.

• Ability to assess and monitor ROI and sales results.

• Ability to develop innovative solutions to deliver targeted promotion.

• Project Management – demonstrate skills necessary to execute on defined projects, including KPI setting and measurements.

• Knowledge of Neurology and CNS disorders is desirable.

• Ability to effectively navigate the customers health system environment and understand their evolving needs to align objectives to optimize product access to benefit patients.

• Experience in organizing face-to-face, remote or hybrid events.

• Excellent Communication skills, high enthusiasm, and a strong networker.

• Strong communication skills in English.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Yes

Hazardous Material(s):

Number of Openings:

2