Customer & Market Insights Manager - Hybrid

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Customer & Market Insights Manager

Atlanta, GA - Hybrid

Think you know NCR? Think again!

NCR Corporation is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables over nearly 1 billion transactions daily across the retail, banking, hospitality, and payments industries. NCR solutions run the everyday transactions that make your life easier. By continually learning about-and pioneering-how the world interacts and transacts, we're helping companies not only reach their goals, but also change the way all of us shop, eat, travel, bank, and connect. Together, we are shaping the future.

What you'll do:

The Customer & Market Insights (CMI) Manager will couple business acumen with strong analytical skills to develop and shape actionable insights for our Banking & Payments businesses. They will be responsible for both ongoing insights activities (intelligence newsletters and other information pushed to key stakeholders) and ad-hoc projects, where we help to scope and execute research of all types (primary, secondary, and internal data sources) to address specific questions. This individual will also coordinate across functional areas for larger scale / more complex projects.

The key areas of responsibility are:

• Conduct market analysis, evaluate trends, and synthesize actionable insights to inform NCR's product and portfolio strategies by integrating multiple sources of data
• Recommend best practices for research techniques, scope large-scale analyses, and coordinate across functional teams to deliver comprehensive solutions
• Navigate ambiguity to understand the market and customer problems and synthesize meaningful research to address them
• Communicate key insights to cross-functional stakeholders and senior leaders, influencing growth strategy, innovation ideas, product roadmaps, etc.
• Develop relationships and in-depth expertise to become a trusted advisor and earn a "seat at the table"
• Assist in developing improved research practices & processes

Required educational / professional qualifications:

• Bachelor's degree in liberal arts, economics, or a business-related area
• 5+ years of experience in customer insights or market research
• Advanced Microsoft Excel and PowerPoint capabilities
• Adept at translating research and insights into actionable strategy
• Ability to both work independently and collaborate with cross-functional team members
• Strong project management skills and ability to meet required deadlines

Preferred educational / professional qualifications:

• Management consulting experience
• Experience designing and executing both primary (qualitative and quantitative) and secondary research
• Experience building relationships with clients (internal or external) and coordinating cross-functional projects
• Experience with the Banking / ATM industry
• Ability to interpret corporate financial statements
• Experience with analytical tools (Power BI / Tableau / etc.)

Personal qualifications:

• Confident and innovative, with a strong sense of initiative
• Exceptional analytical and quantitative problem-solving skills
• Intellectually curious and open-minded, committed to personal development, and comfortable in a culture of constructive feedback
• Detail oriented, with an ability to quickly process complex information and present it clearly and simply
• Superb verbal and written communication skills, and able to weave insights into creative storytelling to lead by influence
• Flexible and adaptive, and able to work across multiple simultaneous projects
• Team oriented and collaborative approach in working across teams in a highly matrixed organization
• Confident in working with and presenting to executive-level audiences

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.