Customer Marketing Manager

Figma is looking for someone to help scale our Customer Marketing function. You'll have the opportunity to meet our amazing customers and help tell their stories to the world. This is an amazing opportunity to join a newly formed marketing organization backed by a quickly innovating product and passionate user community.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:

• Develop strong customer relationships directly and via account managers
• Interview and deeply understand our customers-how they use our products, why they care, and what makes them tick
• Identify marketing opportunities with customers that are mutually beneficial to both the customer and Figma
• Be able to craft customer stories in various formats (e.g. written, video, Q&A)
• Experiment with different customer content types and channels to learn what works
• Help evangelize these stories with our customer-facing teams (e.g. sales) so they can share with their prospects and customers

We'd love to hear from you if you have:

• 1-2+ years in customer marketing, content, journalism, or a related role
• Excellent writing and storytelling skills
• Strong rapport-building skills with customers
• A passion for experimenting and taking risks
• A passion for learning new products and industries-unafraid to dive into the nitty gritty technical details
• At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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