Customer Marketing Manager

6 River Systems (6RS) is a Shopify (SHOP) company leading the way to faster fulfillment. E-commerce changed the world and our solutions power winning warehouses of the future. We’re revolutionizing warehouse automation with collaborative mobile robots and cloud-based software. We are looking for a Customer Marketing Manager to help build a community of 6 River Systems advocates in the indepdendent warehouse operator space. You will get to know our customers well. You will create programs that lead them from customer to advocate, and deliver significant pipeline and revenue within customer accounts. You will work closely with the customer success, sales, and marketing teams to contribute directly to the overall success and growth of the company. This is an excellent time to join; we are building an exciting business within Shopify. 

Responsibilities: 

• Develop marketing programs to move customers into advocates
• Establish case study annual calendar and ensure seamless production of case studies and testimonials
• Work closely with the customer success team
• Work with sales and revenue operations to quantify the whitespace opportunities within all customer accounts
• Develop programs to cross-sell and upsell within customer accounts
• Partner closely with the demand generation and field marketing teams to ensure we are not over-saturating our audience
• Partner closely with the strategic account managers of our largest accounts and define co-marketing opportunities
• Manage speakers’ bureau which can be sourced for marketing programs such as webinars, panels, speaking opportunities at tradeshows, press
• Support demand gen and field marketing teams with suggestions for customer stories and individuals to include in their programs
• Set quarterly and annual goals for customer programs, including pipeline and revenue contributions
• Analyze program metrics and report out insights and progress against goals to marketing and sales 

Qualifications: 

• 5-7 years of customer marketing experience at a B2B technology company
• Proven experience driving pipeline and revenue within customer accounts
• Experience developing customer advisory board and customer advocacy programs
• Writing skills - writing sample required
• Analytical skills - must be able to analyze data, glean insights, and recommend insight-informed changes
• Proficiency in Salesforce.com and Excel Creative thinker - must provide examples of creative customer-facing campaigns that drove pipeline and revenue
• Collaborative approach, positive team member
• Experience marketing to warehouse operators or in the automated mobile robotics space is a plus
• Bachelor’s degree

Why 6RS? Recognized by the Boston Globe as a Top Place to Work

• Entrepreneurial spirit of a start-up combined with the stability of a global commerce company
• Competitive compensation packages and Shopify RSUs
• Company-paid health, dental, and vision coverage for all employees
• Paid holidays, vacation/sick time, and parental leave
• Annual 401k contribution from the company 
• Lifestyle spending account 

About 6 River Systems

Founded in Waltham, Massachusetts in 2015, 6 River Systems is a leading collaborative mobile robotics fulfilment solution and part of global commerce company Shopify. Founders Jerome Dubois and Rylan Hamilton were previously executives at Kiva Systems (now Amazon Robotics). The 6 River Systems solution is operating in more than 20 facilities in the U.S., Canada and Europe, fulfilling millions of units each week for companies including Lockheed Martin, CSAT Solutions, ACT Fulfillment, DHL, XPO Logistics, and Office Depot. To learn more, visit www.6river.com.

About Shopify

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Headquartered in Ottawa, Canada, Shopify powers over one million businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more. For more information, visit www.shopify.com.