Customer Marketing Manager (Remote)

Do work that matters. 

At AlertMedia, everything we do supports our mission: to save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.  

Our values which reflect our view on what’s important and what’s right include: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off. 

The Customer Marketing Manager (Remote) is responsible for developing and executing effective marketing strategies and programs that drive engagement, adoption, and growth across the customer lifecycle, which is critical to the customer success, expand sales, marketing, and product teams. The Customer Marketing Manager works with key cross-functional stakeholders to increase product usage, use cases, and ultimately customer satisfaction and revenue through automated programs, events, and communications. This role will work closely with customer advocacy to engage a steady pool of “raving fans” who will advocate for AlertMedia in the industry. As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! 

Who you are: 

You are a champion of the customer and obsessed with finding ways for customers to succeed at scale. You go the extra mile to think outside of the box to solve unique problems and thrive in a fast-paced environment. You are resourceful and data-informed, with a passion for pioneering impactful marketing programs. As part of a fast-growing company, you are willing to jump in and take on projects outside of your comfort zone as the opportunity arises. Previous experience in a customer marketing role would be beneficial.   

What you get to do every day: 

• Drive customer retention through end-to-end lifecycle programs and marketing campaigns, targeted to various segments, industries, and personas 
• Build a multi-channel communication strategy that drives adoption and increases usage via newsletters, implementation resources, office hours, webinars, and new initiatives 
• Develop and execute customer events that drive engagement and adoption across segments 
• Drive the creation resources that support long-term adoption and growth, like user guides, templates, tutorial videos, and decks 
• Work closely with product and product marketing to ensure the success of product launches and early access programs 
• Create marketing campaigns that support the Customer Success team in combatting churn and saving at-risk customers 
• Develop and manage consistent avenues for customer feedback to drive product innovation and improvements to our support model, like NPS, surveys, and feedback groups 

What you bring to the role: 

• Bachelor’s degree or equivalent work experience 
• 3+ years of experience in a customer-facing or marketing role 
• A strong passion for understanding customers and helping them succeed 
• Excellent communication and interpersonal skills to nurture customer relationships and work with cross-functional teams 
• Strong analytical skills with an eye for detail to drive marketing effectiveness and measure positive outcomes 
• Experience with Salesforce and Outreach (required) and Marketo & Gainsight (nice to have)  
• Ability to write effective copy from a human perspective 
• Roll-up-your-sleeves approach with a willingness to take on "non-role-specific" duties as needed to support the team and business 
• Ability to thrive in a fast-paced environment and manage multiple projects demands concurrently   
• Strong organization and project management skills, with a keen eye for prioritization 
• Understanding and experience with lifecycle and/or customer marketing is a plus 

Why you’ll love working at AlertMedia: 

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 6 years in a row and numerous other awards 
• Access to brand new downtown office with 360 views of Austin, high-tech building gym and nearby running trails

About AlertMedia:

AlertMedia is leading the evolution of employee safety for a modern workforce. We offer the most intuitive emergency communication software on the market with fully integrated threat warnings and employee safety monitoring. We believe any organization can improve safety and business outcomes during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected anytime, anywhere.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication. 

AlertMedia does not currently sponsor applicants for work visas.

Position is open for remote location except for in the following states: Alaska, Colorado, Hawaii, Louisiana, Montana, North Dakota, Oregon, West Virginia