Customer Master Data Operations Manager

Job Title

Customer Master Data Operations Manager

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation.*Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

In this role, you have the opportunity to

Be responsible for overall project management for Master Data team project activities including managing project deliverables, providing work assignments, coaching, and training to team members and managing the project related KPIs, SLAs and reporting. This is a fast-paced role requiring the ability to motivate and lead a team, handle escalations, find solutions to complex problems, possess excellent communication and time-management skills along with utmost attention to detail. This role will interface with external customers as well as multiple business stakeholders.

You are responsible for (but not limited to)

• Manage and support data quality improvement initiatives related to customer master data including customer hierarchy mapping and research, account cleanups and issue resolution with external customers and internal stakeholders.
• Monitor and train team members on customer master and project specific processes and requirements.
• Create and maintain project or initiative specific work instructions and process documents.
• Responsible for management and reporting of project KPIs and SLAs.
• Collaborate with other teams to ensure project deliverables are met successfully.
• Effectively set priorities with team to meet workload, commitment and all applicable team goals.
• Assist management with team updates and proactively communicate needed escalations for project risks.
• Support planned and ad-hoc data analysis efforts and issue resolution for master data topics.
• Analyze processes and show innovation in business process re-engineering related to customer master processes and data quality.
• Serve as the end to end master data knowledge expert from a data and system perspective for SAP, Informatica Business Partner Data Hub (BPDH) and Salesforce.
• Ensure established processes are in compliance with Philips' Quality Standards of business conduct and followed
• Other duties and requirements as required

You are a part of

The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service, and have a direct impact on the success of Philips on a daily basis.

To succeed in this role, you'll need a customer-first attitude and the following

• 3 to 5 years related experience; BA preferred

• Experience with master data management and advanced understanding of customer master data concepts

• Advanced analytical and conceptual skills with ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions

• Excellent attention to detail

• Ability to motivate a team, set priorities to ensure completion of assigned workload and meet time sensitive deadlines.

• Excellent organizational and project management skills.

• Ability to work in a fast-paced, deadline driven collaborative team environment

• Excellent verbal, written communication skills and presentation skills

• Ability to interact effectively with all levels of the organization to build consensus and to work through others in achieving goals and objectives

• Ability to handle multiple planned and unplanned tasks, roles and responsibilities

Preferred Experience

• SalesForce case management experience

• Informatica Business Partner Data Hub experience

How we work at Philips

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.

We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Opportunity Employer/Disabled/Veteran

Philips maintains a drug-free workplace