Customer Master Data Subject Matter Expert

Job Title

Customer Master Data Subject Matter Expert

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are responsible for

• Review of customer master setup and change requests and determination of corrective actions needed.
• Submittal of customer master setup and change requests and ensuring requests are reflected correctly in all systems.
• Manage account cleanups and issue resolution with external customers and internal stakeholders.
• Serve as the end-to-end master data knowledge expert from a data and system perspective for SAP, Informatica Business Partner Data Hub (BPDH), FIORI, and Salesforce.
• Support planned and ad-hoc data analysis efforts and issue resolution for master data topics.
• Partner with downstream stakeholder groups to facilitate end-to-end master data updates.
• Support month-end, quarter-end and year-end close processes for customer master maintenance.
• Ensures established processes in compliance with Philips' Quality Standards of business conduct and followed.
• Other duties and requirements as required.

You are a part of

Philips' Master Data team, which is part of the Global Business Services (GBS) North American hub in Nashville, Tennessee. Philips GBS Nashville hub has continued to grow in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017. Philips is a global leader in health technology, and we are looking to build the team in Nashville with passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 2.5B people a year by 2030.

To succeed in this role, you'll need a customer-first attitude and the following

• Bachelor's degree in business or related field preferred, or equivalent combination of education and experience
• 2+ years in a highly accurate and data-driven environment where data integrity and cleanup are required
• Strong familiarity with Master Data management and concepts
• Experience working in SAP (MDM) or SFDC
• Excellent attention to detail and organization skills
• Ability to analyze requests and issues and determine correct action without assistance
• Ability to work in a fast-paced, deadline-driven collaborative team environment
• Advanced analytical and conceptual skills with the ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
• Excellent verbal, written communication skills and presentation skills
• Ability to interact effectively with all levels of the organization build consensus and work through others in achieving goals and objectives
• Ability to handle multiple planned and unplanned tasks, roles, and responsibilities
• Ability to independently manage workload and priorities to deliver on time

Preferred Experience

• Salesforce case management experience
• Informatica Business Partner Data Hub experience

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities. We welcome you to a challenging, innovative environment with great opportunities for you to explore.

Our benefits can be found here: https://www.careers.philips.com/na/en/total-rewards-at-philips.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Nashville, TN.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.