Customer Onboarding Specialist

As HotelRunner, We’re looking for great Customer Onboarding Specialists ready to take on some serious hacking for our İzmir R&D Office.

Who We Are

We are a global SaaS-enabled sales management platform and B2B network for accommodations, travel agencies, and payment providers to find, contract, connect, and transact with each other online, at scale. We aim to create a platform that enables hotels and travel agencies to reach travelers worldwide in order to maximize profits and revenues.

Our mission is to revolutionize hospitality through the power of technology.

About the job

• Responsible for the installation of HotelRunner products in hotels
• Engage hotels in our products and increase their daily application usage frequencies
• Master the detailed functions and features of our products
• Work closely with a team of sales specialists and managers
• Create solid relationships with hotels
• Qualify up-selling and cross-selling leads and opportunities
• Proactively call into carefully targeted accounts; utilize and maintain a corporate database

Requirements

• Bachelor's or Master's Degree from related departments
• 4-5 years of Hospitality and Accommodation experience
• Experience with PMS and channel management at e-commerce
• Outstanding interpersonal skills, partner service, and communication, both over the phone and in email
• Experience using CRM solutions to manage hotels and pipelines for speed and accuracy
• Good knowledge of Microsoft Office products
• High energy, high enthusiasm, yet professional
• Excellent communicator; assertive and persuasive
• Creative, great listener, and quick thinker with an inquisitive nature
• Strong verbal and written communication skills in English
• A passion and desire to work at a company trying to change the World
  

What is in it for you?

You will focus on what you do best, we'll take care of the rest!

• Net USD competitive salary
• HotelRunner Superb Welcome Kit
• Complementary Health Insurance
• Monthly food card allowance
• A Macbook and all the necessary equipment
• Unlimited coffee, drinks & Free snacks all and every day
• Net USD transportation support
• A day off on your birthday
• A fun office full of creative and dynamic people
• We share some common passions; our motorcycle club is just one of them
• We are running with the idea of “Choose a character to work with, develop your skills”, so the training opportunities are open for every member of the team
• Being a part of results-oriented multinational teams

*If you are up for a challenge and want to be part of a global technology company, let’s talk! Follow our vacancies on our career website HotelRunner Career

**HotelRunner is an equal opportunity employer. We believe our greatest strength is a talented, diverse, and inclusive workforce. We strongly oppose any form of hiring or workplace discrimination against candidates or employees on any basis, including race, gender, sexual orientation, age, religion, philosophy, nationality, disability, or genetic information. We’re committed to fostering a safe, supportive environment where everyone can come to work as their whole selves and reach their greatest potential.