Customer Operation Support

Job Introduction: We have an exciting opportunity for a Customer Operation Support to coordinate the primary purpose of the COS is to provide customer support and act as a troubleshooter, to secure correct implementation of new traffics, and complete and maintain the Customer profile, in coordination with the Customer Sales Support (CSS).

Manage Relationship with Customer and Internal network

Secure implementation of new and/or complex traffics, with FO and MO teams, through SOPs and Traffic Analysis

Manage day-to-day operational relationship with the customer by providing to clients and network any relevant information (positive / negative) regarding the operations

Be the first point of contact for the other COSs regarding any traffic related to their organization

Inform the Customer Sales Support (CSS) in case of any issue related to:

o Customer profile: SOP - Traffic analysis, etc.

o Customer Relationship: Contracts, shipment status, service, service level, etc.

Monitor Execution

Monitor the complete (End-to-End) execution of the Transport Orders, and troubleshoot if/when needed

Monitor Data quality, and participate actively to its improvement with the other MO roles

QHSE

Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency

Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility

Ensure the compliance with applicable legal requirements

Requirements

Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain

At least 3 years of experience in a similar customer support role

Excel & Microsoft Office knowledge

Knowledge of WH operations & inventory management, with experience using WMS systems

Strong analytical skills

Strong communication skills

Meticulous, organized & able to multi-task

Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain.

At least 3 years of experience in a similar customer support role

Benefits

Bollore has to offer:

• Competitive compensation
• Generous benefits package, including health insurance (medical, dental and vision)
• 401(k) matching
• Life insurance & disability.
• Discretionary bonus
• Paid time off / Holidays
• Career advancement

Job Type: Full-time

Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.