Customer Operations Analyst

Carrier · Atlanta GA

Company

Carrier

Location

Atlanta GA

Type

Full Time

Job Description

Date Posted:
2022-09-14-07:00
Country:
United States of America
Location:
CAG24: Atlanta Digital Hub 3350 Riverwood Parkway Suite 900, Atlanta, GA, 30339 USA
Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms. Enable qualified individuals with disabilities to perform essential functions.

Responsibilities:
  • Develop appropriate relationships and actively follow up to ensure maximum efficiency on forecasting and inventory management initiatives.
  • Provide regular communication and analysis of business results to the Supply Chain, Customer Alliance Management and Customer Development Team.
  • Formulate specific action plans to address issues and improve opportunities that support Customer, Supply Chain, and Sales objectives.
  • Continued development, improvement, and implementation of Collaborative Planning, Forecast, and Replenishment (CPFR) standard methodologies; internally and externally.
  • Serve as liaison between Customer Development and Customer Service to assure strong execution of the order fulfillment process.
  • Work cross-functionally with our centralized demand planning team to support the customer and strategic KPIs
  • Builds strong relationships with our customers and maximizes the data to facilitate information sharing and continuous improvement
  • Supports the order to invoice team, by monitoring via SAP reports the correct flow of order management as well as supporting and escalating execution with our customer and commercial teams.
  • Performs other duties as assigned
  • Complies with all policies and standards


Required Qualifications:
  • Bachelor's Degree in Supply Chain, Business, Engineering, or similar
  • Master degree preferred
  • At least 3 years of Experience in customer engagement, supply chain operations
  • Excellent communication, negotiation, and presentation skills
  • Advanced EXCEL skills (Pivot tables, vlookup, slicers) with the ability to create tools, manipulate, and analyze data
  • Strong Functional / Technical knowledge of Supply Chain processes
  • Passion for continuous improvement


Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

Date Posted

09/26/2022

Views

7

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