Customer Operations Associate

Description

Cambria is searching for a dynamic team player that has a passion for customer service and wants to learn our business!

Essential Duties and Responsibilities:

• Provide superior service to our business partners and customers by seeking and understanding the needs and expectations of internal and external customers
• Develop and maintain positive customer relations and work cross functionally within the company to ensure customer requests and questions are handled appropriately and in a timely manner
• Work closely with business partners and customers to enter and verify a variety of Cambria product orders
• Handle escalated issues, including claim analysis, guidance, address concerns and determine the best course of action for appropriate resolution via telephone and written correspondence
• Thoroughly document customer interactions in a timely manner
• Rotate duties among fellow team members to enjoy a variety of interactions and challenges
• Other duties as assigned by management

Requirements

• Ability to represent Cambria with enthusiasm and sincerity over the phone
• Excellent interpersonal, verbal and written communication and active listening skills
• Strong critical thinking, problem solving and conflict resolution skills
• Understand and remember spatial relations among objects is helpful in assisting with orders
• Demonstrate a positive attitude as well as an engaged, enthusiastic culture
• High level of attention to detail
• Experience working with multiple computer monitors and reference points
• Ability to adapt quickly and multitask
• Must be able to type a minimum of 50 words per minute

Minimum Requirements:

Education: High School diploma or equivalent, college degree preferred but not required

Experience: Minimum 1 year of Customer service, data entry and contact center experience preferred but not required

Systems: Microsoft Office, Google Suite, AutoCAD is a plus

Physical Requirements: This is an office position requiring phone and computer use.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account, Life, Supplemental Life, and Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

CambriaCares is our commitment to empower our people, support our communities, and help to sustain our environment.

For additional company information, please visit www.CambriaUSA.com

We are an equal opportunity employer.

M/W/VET/DISABLED

For additional company information, please visit www.CambriaUSA.com

We are an equal opportunity employer.

M/W/VET/DISABLED