Customer Operations Associate

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job TitleCustomer Operations Associate
Location(s)Krakow

We are looking for experienced Purchasing Specialist to join our OneSource Krakow team.

About PerkinElmer

PerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy, molecular spectroscopy, and chromatography instruments, consumables, and reagents. With a dedicated team of more than 6,000 team members, the Company serves customers in more than 35 countries.

Job Responsibilities:

General Customer Inquiries:  

• Monitor and respond to email, web portal to ensure requests are responded effectively

• Communicate with and provide administrative backup support to the on-site team. 

• Channel product sales inquiries to the appropriate sales/service leader.

• As necessary, refer customer to the correct internal professional for escalation

Service Scheduling and Processing:

• Process requests for equipment service, confirming equipment coverage and service provider

• Review and schedule entitlements, assign services to engineers, obtain customer purchase orders

• Follow up on service events to confirm the event has been completed and the customer is satisfied.

• Utilize SAP, Service Max and/or customer’s system of record, if required, to capture event details

Out of Scope Charges:

• Run required reports to identify maintain service events which require charge back to the customer.

• Complete the chargeback process (Service Max and SAP) to prepare for customer invoicing

Communication:

• Ability to articulate with technically oriented people, gain their confidence, respect and trust

• Effective communication with service providers to ensure satisfactory delivery of acquired services

• Follow up to ensure that all questions/requests/customer commitments are responded/resolved

• Discuss troubleshooting/repair situations with service providers or customers (cost avoidance)

Requirements:

• B.A/B.S. Degree or 1+ (+3) years of experience in a team-based customer service environment

• Ability to work effectively in a team and individually; organized with good time management skills

• Bias for action and high level of commitment to customer

• Excellent verbal and written communications skills

• Demonstrated experience using software for word processing, email and order entry

• Proficiency in Microsoft Office; SAP or Salesforce experience desirable

• Language: fluent English

What we offer:

• Private healthcare including dental care – MEDICOVER,

• Life and long-term disability insurance,

• Gym card - MULTISPORT,

• Social Fund Subsidies,

• Home Office allowance,

• Tuition reimbursement,

• Referral awards,

• Internal career development opportunities in multiple business areas,

• and up to 4 additional days of vacation by length of service in the company.

Join our Team!

We are strongly committed to the development of your career and giving you opportunities to learn and grow.

We make a difference for you while you make a difference in the world!