Customer Operations Associate

Job Details

What you will do

Under direct supervision, tracks and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides back up customer call handling, as needed. Provides administrative, day to day support in the operational areas.

How you will do it

• Answers any customer/subcontractors' inquiries and resolves or escalates customer issues, as appropriate.
• Runs query reports, researches, and reconciles unaligned costs.
• Performs necessary cost transfers.
• Prepare and submit billings.
• Processes invoice credits and rebills, as necessary.
• Completes any additional documentation required for billing, i.e. certified payroll.
• Reconciliation of accounts payable exceptions as necessary.
• Assist installation teams as needed to reach revenue goals, which may include contacting vendors.
• Works with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.
• If needed, will interact with Customer to resolve receivable issues.
• Maintains notes within appropriate systems.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
• Support subcontract process including ensuring all documentation has been provided to meet safety requirements and any bonds are received and lien wavers are provided per contract requirements.

What we look for

Required

• High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within an accounting or administrative work environment.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Adobe and Internet business application usage.
• Must demonstrate the ability to perform work independently, demonstrate solid organizational and attention to detail skills.

Preferred

• Associate's degree preferred.
• Experience and/or basic project accounting or costing principals is desired.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.