Job Description
We're building healthcare tech for a system that desperately needs it.
Each year millions of Americans deal with confusing changes to their Medicare plans that impact their prescriptions access to care and pocketbooks. These aren’t just inconveniences – they are potentially life-altering changes that leave seniors medically and financially vulnerable.
Independent Medicare advisors play a crucial role in guiding seniors through this complexity and helping them find the right coverage for their needs. But their ability to be effective healthcare advocates has long been hamstrung by broken tools and outdated systems.
Spark is fixing that. We’re the fastest-growing Medicare platform in the country combining AI an industry-leading CRM and client services to transform how 10000+ brokers acquire enroll and support clients in their local communities.
Join a talent-dense team from Square Ramp Yext Oscar and Cedar — backed by Primary Ventures and Viewpoint Ventures — that is serious about building technology to expand access to quality healthcare. We offer remote work sabbaticals company retreats and other generous benefits that earned us recognition as one of Inc. Magazine’s Best Workplaces of 2025
Healthcare is overdue for innovation. Let’s redefine what its future looks like — together.
The Customer Operations Associate [Spanish Fluency] will join a dynamic customer success team tasked with enabling medicare insurance agents and business leaders as they prepare to enroll beneficiaries on the best plan available to them. This will include carrier onboarding operations navigating carrier specific processes and troubleshooting challenges via email and video call screensharing. The ideal candidate is an extremely detail-oriented adaptable multi-tasker with strong communication skills and a desire to deliver outstanding high-touch customer experiences.
You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes.
This is a hybrid position based in Denver CO. Candidates must be able to attend in-person meetings 5 days per week during onboarding with a transition to a hybrid schedule after the ramp-up period. Candidates must be fluent in written and verbal Spanish.
What You'll Do- Provide exceptional support and a top-tier customer experience to insurance agents via email 1-on-1 calls and group video walkthroughs offering troubleshooting assistance and clear guidance to resolve issues
- Manage a queue of carrier contracting requests in progress enabling engagement with the Spark platform for both new and existing agents onboarding onto the platform
- Coordinate complex workflows seamlessly between agents and insurance carriers ensuring accuracy and timeliness
- Align with Spark company values and brand guidance to respond promptly and professionally to customer inquiries across a range of operational topics
- Proactively follow-up with agents and insurance carriers to ensure complete and timely resolution to requests
- Act as a first point of escalation from tier-1 support teams when inquiries are related to operational issues
- Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.
- Insurance agents using the Spark platform consistently receive clear patient and professional support throughout their implementation and troubleshooting journeys.
- Requests are processed quickly and accurately reducing delays and minimizing friction for agents.
- The team operates effectively to exceed service level agreement (SLA) goals with your contributions playing a critical role.
- Support Spark’s growth by positively impacting customer satisfaction and retention
- Workflows are optimized and streamlined thanks to your keen eye for identifying process improvements.
- 1-3 years of experience in customer or user-facing support operations onboarding or a similar role
- An empathetic and partner-obsessed approach to problem-solving with a passion for delivering high-quality experiences
- A relentless desire to overcome blockers identifying root causes to achieve success despite obstacles and diversions
- A proactive mindset resourcefulness with the ability to identify opportunities to improve workflows
- Proven ability to:
- Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment
- Maintain extreme attention to detail while managing multiple tasks
- Excellent verbal and written communication skills
- Quickly adapt to new technologies workflows and processes
- Deliver exceptional customer service with patience and professionalism
- Experience working within Medicare the insurance industry or insurance carrier contracting is a plus but not required
- Familiarity with support ticketing software and communication tools e.g. Intercom Zendesk Dialpad Slack Zoom
- A strong interest or background in supporting small business owners or independent agents
Our salary ranges are based on paying competitively for our company’s size and industry and are one part of the total compensation package that also includes equity benefits and other opportunities at Spark. In accordance with New York City Colorado California and other applicable laws Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors including qualifications for the role experience level skillset geography and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.
Why you should join our team
By joining Spark you will get in on the ground floor of a fast-moving well-funded and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn grow be challenged and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness healthiness and overall well-being by providing a comprehensive benefits program. In addition to your base salary we also offer:
- Equity compensation
- Health care including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 14 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth OneMedical PerkSpot and SoFi
Compliance
Spark is a proud participant in E-Verify. As part of our commitment to compliance we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify please visit www.e-verify.gov.
Furthermore for security and compliance requirements we’re unable to accommodate international remote work. While we fully support travel and time off all work must be conducted from an approved location within the U.S.
At Spark we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds including but not limited to race age sexual orientation gender identity and expression national origin religion disability and veteran status.
AI Notice: We may use AI-enabled tools to assist with certain aspects of our hiring process. These tools do not replace human decision-making and all employment decisions are made by qualified team members in compliance with applicable laws.
Skills Required
- Fluent in written and verbal Spanish
- 1-3 years of experience in customer support operations onboarding or similar role
- Ability to meet and exceed Service Level Agreements (SLAs)
- Extreme attention to detail while managing multiple tasks
- Excellent verbal and written communication skills
- Ability to quickly adapt to new technologies workflows and processes
- Proactive mindset and resourcefulness to identify workflow improvements
- Ability to attend in-person meetings 5 days per week during onboarding (hybrid Denver role)
- Experience working within Medicare insurance or carrier contracting
- Familiarity with support ticketing and communication tools (Intercom Zendesk Dialpad Slack Zoom)
- Interest or background in supporting small business owners or independent agents
- Experience with CRM platforms
Spark Advisors Compensation & Benefits Highlights
- Healthcare Strength—Comprehensive medical dental and vision coverage is paired with HSA/FSA options and access to Spring Health and One Medical. Coverage is administered via Sequoia and begins on the employee’s start date with fertility support also noted.
- Parental & Family Support—Paid parental leave offers up to 14 weeks for birthing parents and up to 8 weeks for non-birth parents with a structured return-to-work program. Childcare benefits are available through PerkSpot alongside paid family medical leave.
- Equity Value & Accessibility—Meaningful equity is provided to all employees with an Employee Stock Purchase Plan available to further share in long-term growth. These ownership opportunities complement core cash compensation and other financial benefits.
Spark Advisors Insights
What We Do
We're building healthcare tech for a system that desperately needs it.Each year millions of Americans deal with confusing changes to their Medicare plans that impact their prescriptions access to care and pocketbooks. These aren’t just inconveniences – they are potentially life-altering changes that leave seniors medically and financially vulnerable.Independent Medicare advisors play a crucial role in guiding seniors through this complexity and helping them find the right coverage for their needs. But their ability to be effective healthcare advocates has long been hamstrung by broken tools and outdated systems.Spark is fixing that. We’re the fastest-growing Medicare platform in the country combining AI an industry-leading CRM and client services to transform how 10000+ brokers acquire enroll and support clients in their local communities.
Why Work With Us
Work on problems that actually matter — alongside exceptional people from Square Ramp Yext & more. We're redefining healthcare access and we take care of our team along the way: remote work sabbaticals retreats & benefits that earned us Inc. Best Workplaces 2025.
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Employees work remotely.
Life looks different for everyone and we embrace that. We're fully remote-first with office hubs in New York City and Denver for those days when you crave a desk a teammate or just a good coffee run with coworkers.
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Date Posted
07/02/2026
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