Customer Operations Manager

Date Posted:
2022-09-14-07:00
Country:
United States of America
Location:
CAG24: Atlanta Digital Hub 3350 Riverwood Parkway Suite 900, Atlanta, GA, 30339 USA
Business Overview

Kidde - As the world's largest manufacturer of fire safety products, Kidde's mission is to provide solutions that protect people and property from the effects of fire and its related hazards. For more than 90 years industry leaders, the military, airlines and firefighters have relied on Kidde to deliver superior fire detection and suppression. Consumers will find that same advanced fire safety technology in Kidde's residential and commercial smoke alarms, carbon monoxide alarms, fire extinguishers and other life safety products.

Job Summary

The Customer Operation Manager will drive Collaborative Planning and Replenishment with the external customer and their account team throughout the item life cycle in the total supply chain. This role will influence the customer's new product launch, promotional plan and execute events, while leading the customer supply relationship. Should have a complete understanding of all customer's extensive systems and data of future/historical replenishment, sales, inventories to best drive best in class promotional and event planning and processes. This role will be also responsible for building relationships with internal supply contacts including Demand Planning, Supply Planning, Transportation, Warehousing, and several other functions.

Duties & Responsibilities

Manage responsibilities include, supply commits, inventory planning, managing corresponding retail account operations, and commercial group operations

Lead and negotiation, and close collaboration with cross-functional groups such as business planning, product management, sales, marketing, supply chain, global business unit, and customer support teams are paramount to achieve key objectives

Analyze complex or new situations; manage business solutions or implement new approaches, procedures, or processes

Own and manage the supply commit process for your assigned partner/team.

Effectively conduct customer briefings and recommendations, in the support and optimization of CPFR Process

Influence and advise management on critical and strategic decisions or business issues

Sales & inventory alignment is critical with Distribution capacity planning

Lead the promotional order processing and customer collaboration efforts to align order fulfillment with the customer operations expectations

Collaborate with Retailers Special Event Team, Sales and Distribution on promotional execution

Maintain reports critical to business function, including Out of Stocks, Cycle Time, and service level performance

Qualifications

Minimum 5 years of Retail and/or e-commerce experience in the areas of the supply chain, planning, or operations

Well versed in Microsoft Office Suite applications with advanced Excel skills

Excellent verbal, written, interpersonal communication skills are essential for all internal and external interactions

Ability to communicate/negotiate with all levels of a customer organization, as well as with internal executives, explain critical concepts and ideas in a clear and concise manner

Exceptional analytical skills and problem-solving ability a must

Strong attention to detail required

Effective project management skills and team leadership skills

Ability to develop and manage metrics that drive performance

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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