Customer Operations Manager

Company Description

Streem Energy provides innovative SaaS solutions for renewable asset management. Our customers are all along the power value chain: ranging from renewable energy producers , power aggregators or energy suppliers.

Through our expertise in artificial intelligence, interface design and our deep knowledge in renewable energy generation and power market mechanisms, we build models that generate actionable insights to manage new sources of energy. Our cloud platform communicates in real-time with thousands of renewable energy assets and we are on a very busy roadmap to push the renewable energy revolution forward !

By contributing to the digitalization of the power market industry, we evolve in a European, innovation driven, fast growth ecosystem. We are a young but fast-growing company: our lean and very organized team empowers talented individuals to own important responsibilities, collaborate on multiple subjects, and quickly advance their career !

Job Description

The Role

We are seeking a highly motivated individual to join our team as Customer Operations Manager, in charge of supporting our clients in their day-to-day usage of our services: maintaining the quality of the data provided, optimising the settings of Streem data models and services for each user, and promoting the new features developed.

The customer operations team is at the core of Streem’s day-to-day business, constantly liaising between our tech team, our product manager and our clients and commercials. The role is a great entry point to evolve toward a product management career.

Responsibilities:

• Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions

• Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems

• Monitor the Streem data quality overall to detect potential bugs and issues

• Establish a deep understanding of our clients’ business objectives, requirements, and KPIs.

• Reports clients needs and product feedback to ensure continuous improvement of our service

• Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.

Qualifications

• A previous experience as an analyst, consultant and/or customer support in the SaaS or energy industry would be appreciated.

• Strong analytical and technical skills with an ability to define, analyse, challenge or be challenged on complex dataset. Some knowledge of data collection and analysis tools are expected with a strong willingness to learn and improve in this area

• Strong interest for the renewable energy market and the green transition (previous experience in the energy market would be a plus)

• Excellent communication skills in both English and French, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively

• Strong organisational and time management skills, with a keen attention to detail

Disclaimer: You don't check all the boxes but can learn fast and want to take on new challenges? Do not hesitate to apply anyway !

Additional Information

At Streem Energy, we take pride in offering a dynamic and stimulating work environment, where each team member is encouraged to bring their ideas and contributions. We do offer:

• an entrepreneurial environment
• an international team with many different nationalities
• an already developed client base waiting for us to develop more features

Perks & Benefits 

At Streem, we believe that our employees should be fairly rewarded, directly benefit from the success of the company, and enjoy an open and flexible work environment that can adapt to their personal constraints.

In practice, this means:

• Flexible Office. We have offices in the centre of Paris (close to Gare de Lyon to ease the commuting) with a remote work policy to best accommodate your needs.
• All the tools you need. Top of the range equipment that suits your habits and ways of working.
• A comprehensive healthcare insurance

Streem Energy is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

What's next ?

If you are a young professional with exceptional operations management and customer support skills, and are ready to join a growing and innovative company, we invite you to apply now for the position of Customer Operations Manager at Streem Energy !