Customer Operations Manager

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a Customer Operations Manager located in Englewood Cliffs, NJ.

Responsibilities

• Responsible for supporting Sales & Inventory processes and Demand Planning activities for the E-Commerce (OBS) business
• Manage order flow towards execution and fulfillment with respective support functions - order mgmt, logistics, PSI & CPFR teams
• Manage fulfillment and inventory balance resulting in fill-rates, customer service levels and instocks that meet expectation
• Communicate and interact directly with all key stakeholders including Account Directors/Executives, Logistics, Accounts Receivable/Credit, Supply Chain Management Divisions, and Customer Merchant Team Members
• Responds directly to requests made by customers, sales, and supply chain teams regarding status of purchase orders to resolve customer escalations
• Manage, track and facilitate resolution to escalations
• Liaison between all related teams to support customer in timely resolution
• Assist with reviewing and processing RMA's, allowances and refund requests
• Create standardized processes for exception based voice of customer escalations

Qualifications

• Bachelor's degree with 7 years related work experience in Supply Chain, Logistics, Customer Service and/or Operations
• Strong analytical and problem solver
• Excellent communication skills
• Proficiency in MS Office tools
• Advanced MS Excel and Planning systems experience preferred

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied.

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