Customer Operations Manager (PA)

EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you!

Position type: Full-time, exempt

Location:  The position is located in our Boalsburg, PA office. Employees are required to be in the office at least two days/week and may choose to work remotely or in the office the other days of the week.

Key responsibilities:

• Manage customer accounts, with activities related to support requests, implementation, training, data migration, reporting, change control, documentation, and configuration
• Strive to finish projects and tasks on schedule, within budget, at an exceptional level of quality
• Exceed customer expectations for technical accuracy, availability, responsiveness, and partnership in achieving identified keys to success
• Identify and scope upsell opportunities; collaborate with Sales to generate quotes and coordinate follow-up communications
• Cultivate trusted relationships that elevate and empower customers for success
• Responsible for maximizing customer satisfaction and value among their assigned list of customer accounts
• Perform routine customer check-ins
• Develop knowledge of the customer's business objectives, keys to success, and needs in order to deliver an extraordinary service experience
• In collaboration with the customer, develop a comprehensive plan built on acquired knowledge designed to meet and exceed customer expectations
• Execute contracted activities with excellence and professionalism
• Develop and maintain a customer schedule and routines
• Document workflow and other critical business decisions
• First-response Customer Support for assigned customers and Tier II support for additional customers as assigned
• Perform Bill CAPture enrollment tasks when necessary
• Execute assigned Customer Services contracts

Required experience and skills:

• Associate’s degree in Business Administration, Computer Science, Information Technology, or equivalent degree/equivalent job experience
• Minimum 2 years of Account Management, Customer-facing technical support, experience implementing IT and/or Energy related projects
• Experience working with relational databases such as Oracle, Microsoft SQL, MySQL, etc.
• Values the opportunity to lead others to success
• High achiever who is results-focused
• Demonstrates a strong power of analytical reasoning and problem-solving
• Engaging and enthusiastic personality
• Self-starter who initiates action
• Direct communicator who takes charge
• Resourceful and methodical towards solving problems
• Ability to handle multiple tasks, prioritize goals, organized and detail-oriented
• Collaborative team member, internally and externally, who is open to feedback
• Strong written and verbal communicator to technical and non-technical audiences

Benefits:

• Competitive pay with performance bonus. Pay is commensurate on a variety of factors including the candidate’s experience, knowledge, skills and abilities.
• 100% company-paid health, dental, vision, life, and LTD insurance for yourself and dependents
• 401(k) with 3% company match
• Flexible Time Off
• Connectivity stipend
• Counseling and adoption grants
• Tuition assistance
• Professional coaching
• Emergenetics Development Program
• Customized employee success program
• Charitable contributions and matched employee giving program
• Community service hours
• Hybrid work environment

Pay range: $40,000 to $55,000/year, plus corporate bonus. Pay is commensurate on a variety of factors including the candidate’s experience, knowledge, skills and abilities.

About EnergyCAP:

EnergyCAP is the leading energy and sustainability ERP, empowering customers with full control and understanding of their energy and sustainability data to reduce their carbon footprint and drive savings. For over forty years, thousands of public and private institutions have been using EnergyCAP to streamline accounting processes, reduce resource consumption, and identify opportunities for sustainable operations. EnergyCAP helps customers who are drowning in paper bills, manual processes, and cumbersome spreadsheets and enables them to execute, analyze, and report on the energy and decarbonization projects needed to create a more sustainable world.

Build a more sustainable future with us. Visit www.EnergyCAP.com to learn more.

EnergyCAP, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that we are not sponsoring VISAs at this time.