Customer Operations Representative (Late Shift or Weekend Shift)

Description

What will you be doing?

This Customer Operations Representative works either the late shift or weekend shift to service our customer's needs. As a Customer Operations Representative, you will focus on the customer service aspect of our business and execute daily operations for customers' shipments. Customers consist of companies that have freight to move, and we provide the transportation solutions with our carrier partners. Our current customers range from many different verticals, including but not limited to, food and beverage, consumer packaged goods, construction, durable goods, retail etc. You will use our transportation management software to enter the shipping details, schedule the shipment, and track the shipment for delivery. With our extensive training, you will quickly become comfortable with the technology used, the transportation industry, and how to build and operate customer accounts.

Main Responsibilities:

• Build strong customer relationships by providing the highest quality of service
• Ensure shipment details are accurately entered into the transportation management software
• Utilize scheduling systems to schedule the pickup and delivery appointments for the shipments
• Proactively identify issues and resolve problems to uphold our commitment to service
• Prioritize and respond to internal and external requests in a timely and professional manner
• Collaborate cross-functionally with carrier sales, account management, and customer sales

Available Shifts of Days And Hours:

*You will have the opportunity to select the shift you are available to work in the application.

Late Shift: Mon, Tu, Wed, Th, Fri from 12:00pm - 9:00pm CST

Late Shift: Mon, Tu, Wed, Th, Fri from 1:00pm - 10:00pm CST

Weekend Shift: Th, Fri, Sat, Sun, Mon from 8:00am - 5:00pm CST

If you are available to work nights or weekends, however, these shifts do not align exactly with your availability then please apply and we can discuss your availability in the interview process.

Requirements

What we're looking for:

• Experience providing excellent customer service and building customer relationships
• Exceptional organizational skills and attention to detail
• Strong communication and interpersonal skills, both written and verbal
• Self-motivated individual with proven issue resolution skills
• Ability to work in a fast-paced, collaborative, and results driven environment
• Bachelor's degree preferred

Why MoLo?

• Casual and fun start-up culture focused on teamwork
• Transparent leadership with access to the executive team
• Extensive industry training program
• Innovative career development program with unlimited access to LinkedIn Learning
• Competitive salary with uncapped commission structure
• Opportunity for growth and internal advancement opportunities
• Employee resource groups: DE&I, Women of MoLo, Philanthropy, and Professional Development
• Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance

About Us

Driven by passion. Driven to deliver. Driven for better. What drives you?

We are an innovative start-up, making a name for ourselves in logistics. We pride ourselves on being transparent, collaborative, and strategic. Investing in our customers, carriers, and employees is what differentiates us from the competition. We connect shippers who need to move their goods and the truck drivers that have capacity to haul those goods. We are at the core of the economy, moving hundreds of truckloads across North America every day. Founded in 2017 with just three employees, MoLo boasts over 400 employees four years later. We are located in the West Loop of Chicago and the heart of downtown Nashville. MoLo has an appetite for growth, relentless commitment to customer service, and an inclusive work culture. Discover something different. Find your future at MoLo today.

We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc.. We welcome people of all identities to apply!