Customer Operations Specialist

Introduction to the Job

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ABS Customer Operations is responsible for the accurate and timely processing of commercial quotations and sales orders for all ASML products (systems, options and services) within the ASML Business Services area of ASML. It is a challenging position in a dynamic and internationally- oriented environment with tight deadlines and a direct impact on ASML’s financial results.

 The ideal candidate is responsive to customer (internal and external) needs while maintaining applicable compliance rules. Can analyze and manage non-standard transactions, by interpreting procedures within established frameworks and selecting the appropriate route using own judgement.

Roles and Responsibilities

• The Financial analyst Order management Desk monitors the registration of commercial quotations and sales order while focusing on process optimization.

• Assuring accurate, complete and in-time follow-up and registration of quotation and order process;
• Driving value added feedback and review to ensure compliance of quotations and orders in financial administration;
• Closely co-operate and communicate with Global Sales Support team members to ensure sales orders eventually result in correct revenue recognition compliant with US GAAP.
• Closely co-operate and communicate with account managers and account support for quotation and orders updates
• Closely co-operate and communicate with other stakeholders in the process
• Proactively seeking for continuous improvements in the execution of own and group activities, by improving efficiency and driving standardization.

Education and Experience
 

• Bachelor's degree required, preferably in Finance and/or Business Economics.
• 3 or more years’ experience, preferably in an internationally oriented, publicly-traded finance or commercial operations department or at an international accounting firm.
• Experience with SAP ECC / SD is preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:

• Multi-disciplinary and multi-cultural understanding.
• Committed and flexible.
• Professional and ambitious attitude.
• Well-developed analytical skills.
• Precision / attention to details.
• Good social and communicative skills.
• Proactive / hands-on attitude.
• Strives for continuous improvement.
• Affinity with technical IT environments.

Other Information

• It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation. 
• A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus. 
• Occasionally lift and/or move up to 20 pounds. 
• May require travel (specify domestic and/or international) dependent on business needs. 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
• May require travel dependent on business needs.

You must be work authorized in the United States without the need for employer sponsorship.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.