Customer Operations Specialist

Customer Operations Specialist

Hours: Day Shift; Overtime will be required during peak season.

Hourly Wage: $22.00 - $25.00 per hour, depending on experience. The company also provides a comprehensive benefits package as well as other company sponsored benefits.

WinField United, a Land O’Lakes subsidiary, supplies agricultural inputs, expertise, and technology to our member-owners and other partners. Our business is growing. We want you to grow with us. We are looking for dependable, hard-working team members who want to contribute to our mission: feeding human progress.

As a Customer Operations Specialist, you will be a valued team member responsible for operational duties at the Pasco, WA Agronomy Service Center. You will provide support as necessary to the Location Manager, which will include supporting operations on order fulfillment, inventory management processes, logistics, and other administrative functions as necessary to meet the location’s needs.

Key Job Responsibilities: 

• Operations: you will be responsible for handling all aspects of order fulfillment inquiries from our customers. This would include communications via calls or emails, updating customer’s on delivery ETAs, order statuses, etc. You will also support the manager with forecasting and inbound orders/transfers).

• Inventory Management: you will assist in monitoring customer inventory agreements as well as cycle counts and reconciliation. 

• Logistics: you will assist in fleet routing, reporting, record management, and processing freight claims.

• Administrative Support: you will provide general office support at the location. This would include items such as filing, processing purchase orders, office supply management, location projects, office housekeeping, and other administrative functions.

• Safety Compliance: you will assist the Manager with safety compliance data entry as needed.

• Other Duties will be assigned as needed for the site’s success.

Experience/Education: 

• Education: High School diploma or equivalent required; Post high school education preferred.

• Experience: Minimum of two years of work experience required. Two years of accounting or general office experience preferred.

• Technology: Adequate knowledge and experience working with Microsoft Word, Excel, Outlook, copying/scanning and proficiency with data entry and/or digital order management systems preferred.

Required Competencies-Skills: 

• Fundamentals of mathematics.

• Excellent verbal and written communication skills. 

• Ability to work independently and as part of a team.

• Ability and willingness to learn new applications and processes. 

• Must be agile and adept at multi-tasking and changing priorities quickly. 

• Attention to detail is a must.

Other Information:

• Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities to this job at any time.

• Applicants must successfully pass a pre-employment (post offer) background check.

About Land O'Lakes, Inc.:

• Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

• We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

• Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

• Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.