Customer Operations Specialist- Public Sector

Premise makes sourcing data better for organizations and individuals alike by combining our technology with communities of global smartphone users in more than 125 countries. When you join our team, you join a group of driven and talented industry experts, working to democratize the way actionable data is sourced and used.

Title:  Customer Operations Specialist - Public Sector

Location:  San Francisco, CA

Terms:  Full-Time

Travel:  None

Overview: 

Our Customer Operation Specialists work in a cross-functional manner with client execution stakeholders to ensure the successful completion of customer objectives. They are responsible for supporting the development, monitoring and execution of data collection operations. Primary to that narrative is the ability to synthesize the Premise platform into highly complex and specialized multi-interdisciplinary information that must be communicated regularly to a wide audience of stakeholders, in written form and verbally in both formal and ad-hoc briefings. Throughout this process, Customer Ops Specialists must be able to identify gaps in information and take proactive steps to address those gaps. Candidates should be comfortable and familiar with drafting and disseminating written Requests for Information (RFI). 

Responsibilities:  

• Coordination on the development of project plans, data collection strategies, task design, collection requirements and initial analysis of results.
• Work directly with Premise Public Sector clients to integrate cutting edge technology and data collection
• Handle client inquiries & RFIs; lead the design and deployment of a wide range of tasks (surveys and observational tasks), with ownership of the user experience and ultimate data quality
• Determine correct sample sizes required to get meaningful and actionable results
• Conduct and/or organize client feedback efforts
• Perform analysis and data interpretation requested by the client in order to support their mission
• Onboard and configure Premise according to customer requirements
• Support the development of process documentation, program metrics, and powerful visuals (flow charts, PPT visuals) for end customers 

Basic Qualifications:

• Bachelor’s degree or equivalent, in addition to at least 2-3 years of full-time professional experience
• Experience either working in USG, security, and/or global affairs environments or in low-income, conflict-affected, or humanitarian regions
• Experience developing and executing surveys or focus groups
• Analytically minded and data-focused who thinks critically about offering and providing solutions 
• Self-starter and able to own various initiatives from start to finish
• Excellent verbal and non-verbal communication skills (both for technical and non-technical audiences)
• Team-oriented and proficient in cross-functional collaboration
• Eagerness to dive into building user networks across a wide spectrum of geographies
• Active security clearance required

Preferred Qualifications: 

• Experience with emerging technology and data-driven applications such as SQL, R, Tableau and the Google Suite.
• Experience with Geographic Information Systems (GIS)
• Experience with Open Source Intelligence (OSINT)
• Experience with user acquisition in developing countries
• Experience working in distributed companies or with international teams
• Foreign language skills
• Master’s degree

Press:

Premise Data Raises $85 Million To Transform Market Intelligence By Scaling Its Machine Learning And Human Intelligence Platform (PRNewswire)

Forbes Recognizes Premise Data Among Best Startup Employers For 2021 (Forbes)

Premise Data Ranked 182nd Fastest-Growing Company in North America on Deloitte's 2020 Technology Fast 500™ (PRNewswire)

Armed with smartphones, Colombians are taking on the local mozzies (The Economist)

Why every state should adopt a mask mandate, in 4 charts (Vox)

Photos are creating a real-time food index (Wired)

Premise is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.