Customer Ops Manager

Job Details:

Job Description: 

• Leading and tracking the CBAs team to achieve their operation function as their job scope and meeting performance matrix - guard band, biz result target, SLA, etc. including demand and supply management, order fulfillment, shipment logistics, revenue forecast, rebate accrual and payment, audit compliance, etc.

• Working on team proceeds and tool optimization and enhancement for the team to ensure group efficiency and productive; especially with new process and tool implementation. Act as local champion for sales transformation initiatives, improving processes, enhancing sales effectiveness, and driving continuous improvement

• Develop team capability, cultivate work climate and business network, remove roadblocks, develop and implement business processes for efficiency, coach to build core competency for a strong and agile team.

• Foster a productive work environment, promoting Intel values, effective communication, and collaboration

• Manage senior stakeholders

Qualifications:

• Bachelor's degree in Business Administration, Sales, Marketing, or related field with 10 years experience. MBA preferred.

• Proven experience in sales operations management, strategic planning, and business process/tools

• Strong analytical skills and ability to interpret data to drive insights and decisions.

• Excellent leadership and team management skills, with a track record of developing high-performing teams.

• Effective communication and collaboration skills, with the ability to influence stakeholders at all levels.

• Results-oriented mindset with a focus on driving business growth and achieving targets.

• Experience working in a multinational corporation and familiarity with the semiconductor industry is a plus.

Job Type:Experienced Hire

Shift:Shift 1 (Malaysia)

Primary Location: Malaysia, Penang

Additional Locations:

Business group:Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustN/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.