Customer Optimization Specialist - National Accounts (Remote)

Job Description:

PRIMARY Objectives AND RESPONSIBILITIE

• Own key customer relationships and growth strategies (product adoption and utilization, retention, customer health) for a specified group of contracted healthcare facilities.
• Achieves national sales operational objectives by contributing national sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining national sales system improvements; implementing change.
• Qualifies, and closes business opportunities in designated national accounts and demonstrates an ability to strategically assess and approach a territory to optimize and execute a sales plan.
• Deliver insights and actionable next steps based your analysis of the facilities buying pattern and on captured customer interactions to your designated field sales team.
• Assist in the delivery and setup of equipment as necessary to ensure excellent service to customers. Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
• Build and maintain a collaborative partnership with Business Development team, field sales teams, Local operations teams, and operations leaders
• Understand GPO and national contract details and educate the facilities on how to best position the contact,
• Understand current Clinical Engineering program and work with facilities to ensure success as well as drive additional revenue.
• Establish and develop relationships with strategic customers, identifying opportunities to provide additional services.
• Leverage Customer Relationship Management (CRM) system to track and manage campaigns, customers, and opportunities
• Other core expectations as defined and requested by your direct supervisor/manager and sales leadership.

Qualifications

• Four-year degree is preferred, but equivalent professional work experience with a proven track record of success is acceptable
• 2+ years healthcare sales, inside sales or related experience required.
• Skilled at using database, spreadsheet, word-processing and presentation software, particularly those in Microsoft Office, to facilitate daily work, make public presentations and prepare reports.
• Presents information effectively and persuasively across communication settings.
• Ability to develop and maintain strong working relationships.
• Proven insight and consultative selling skills
• Experience working in a team-based selling environment, preferably inside sales
• Proven track record of maintaining sales generation resulting in increased revenue

Knowledge, SKILLS, and abilities

• Strong Communication Skills: Conveys information to customers in a clear, compelling way that will positively affect their thoughts and actions
• Business Savvy: Easily identifies reasons for problems and can find effective solutions. Strong consultative selling skills
• Product Knowledge: Solid knowledge of all products and solutions sold in their market, including competitive products; applies independent judgment to recommend products for a given customer's situation
• Organization Skills: Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment. Applies time management skills critical to success. Ability to work in a fast-paced and ever-changing environment
• Relationship Building and Influence Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice. Increase customer satisfaction, adoption, and retention. Influences decisions and business outcomes through relationships and negotiations. Collaborates and partners with field sales and cross functional teams to support customers. Ability to successfully sell in a complex sales environment (health care industry preferred)
• Strategic Vision: Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objective
• Computer skills: Entire MS Suite, Customer Relationship Management Software.

"This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company."

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [email protected].

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Atlanta District/COE, Charlotte District, Chicago District, Cleveland District, Dallas District, Detroit District, Houston District, Kansas City (KS) District, Nashville District, Philadelphia District, Phoenix District, Salt Lake City Service Center

Job Title:

Customer Optimization Specialist, National Accounts

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

v2