Customer Order and Fulfillment Coordinator

Job Description Summary

An exciting opportunity to join a dynamic team responsible for all Dowty Propellers customer support activities. As a Customer Order and Fulfilment Specialist you will be responsible for managing key customer accounts, providing vital support to keep airlines and military customers flying. A varied job, with a new challenge every day in which you will be able to confidently and proficiently handle day to day queries, understand the contractual terms relating to your key customers and ensure the business is executing against them. You will be providing weekly status reports on all customer orders through liaison with our Operations and you will work with multiple departments to solve complex customer problems. You will be given KPI ownership relating to both department processes and your own customer accounts and will be expected to work proactively to meet or exceed these targets.

The Customer Operations department is regulated through a Quality system and follows key defined processes, in order to successfully execute these processes you will be computer literate, able to learn new processes and apply knowledge across multiple situations & ideally have experience of ERP system. You will be a self-motivated team player and able to work with minimal supervision individually and with your peers to deliver internal improvement projects. You will have a curious mind looking to learn and grow and will be supported by the team with the appropriate training and development opportunities.

Job Description

Essential Responsibilities

• Order Management
• Repairs Order management
• Spares Orders management
• Customer Order Book generation
• Prioritisation of orders
• Quoting
• Invoicing
• Customer Forecasting
• Customer Satisfaction and swift resolution of issues, proactive in continuing to push for resolution until the customer is satisfied
• Contract knowledge and ability to execute against contractual terms
• Responsible for Key Performance Indicators - ability to recognise negative trends in KPI and
• initiate remedial actions
• Function as liaison between internal organizations and customers for assigned contracts
• Able to negotiate and advocate internally on behalf of customers
• Follow existing procedures and challenge where appropriate to introduce Continuous improvements to business processes
• Develop strong customer relationships with international customers
• Work with team to deliver/lead continuous improvement projects within the scope of the departments' responsibility

Qualifications / Requirements

• Bachelor's degree or equivalent knowledge or experience
• Commercial or customer facing experience

Desired Characteristics

• Ability to work with cross-functional teams to deliver effective customer service
• Strong oral and written communication skills
• Lean training or participation/leadership of continuous improvement projects
• Problem solving skills, ownership of issue resolution and key metrics
• Knowledge and experience of the aviation industry

Total Reward

At Dowty Aerospace (A GE Aerospace company) we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: No