Customer Order Management Specialist

DESCRIPTION

We are looking for a talented Customer Order Management Specialist to join our team specializing in Supply Chain Planning for our Customer Service Department in Redditch, Worcestershire, United Kingdom

This position is a 6-month temporary contract.

In this role, you will make an impact in the following ways:

• Ensure timely order fulfilment: By managing the entire order life cycle, you will ensure that customer orders are processed, scheduled, and shipped on time.
• Act as a single-point-of-contact: You will be the go-to person for customers, resolving their order processing, scheduling, and shipping queries efficiently.
• Provide consultative support: Offering valuable information and recommendations to customers regarding lead times, availability, and minor technical support will enhance their experience.
• Manage escalations: Handling and resolving escalations promptly will help maintain customer satisfaction and trust.
• Demonstrate customer support excellence: Your compassionate and empathetic communication will foster positive interactions and build strong customer relationships.
• Liaise with internal teams: Collaborating with production, planning, and materials teams will ensure accurate and timely order throughput, contributing to financial targets.
• Enhance standard practices: Developing and documenting best practices for customer communication and order processes will support departmental goals and initiatives.
• Participate in continuous improvement: Engaging in projects aimed at improving processes will help the organization become more proactive and customer-centric.

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• Exceptional verbal and written communication skills: This will help you effectively liaise with customers and internal teams.
• Ability to multitask and prioritize: Managing multiple tasks and independently handling complex situations with a solution-oriented approach is crucial.
• Knowledge and experience with MS Office products and ERP systems: This ensures efficient administrative and order management processes.
• Approachable and empathetic attitude: Being open-minded and proactive in problem-solving and supporting customers will enhance customer satisfaction and overall experience.

• Fluency in French and English: Native fluency in both languages is essential, and additional European languages are a plus.Prior experience in customer service, with a proven ability to handle customer interactions effectively and take accountability for assigned accounts, is preferred
• College, university, or equivalent degree required.This position may require licensing for compliance with export controls or sanctions regulations.