Customer Order Representative - Latin America

Customer Order Representative - Latin America

Description

IRC867794

We are looking for a talented Customer Order Representative- Latin America to join our team specializing in Supply Chain Planning for our Power Systems Business Segment in Minneapolis, Minnesota.

In this role, you will make an impact in the following ways:

• Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment. Acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries
• Performs order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation)
• Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance
• Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure
• Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions
• Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput including achievement of financial targets

To be successful in this role you will need the following:

• Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Education, Licenses, Certifications

College, university, or equivalent degree

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

0-2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred

Candidate must fluently speak and write in Spanish

Manage the Cummins Generator Technologies - STAMFORD | AvK (CGT) Latin American customer service and ordering email inbox and respond in a timely manner to customer requests as per order management KPIs.

Communicates with our CGT Latin American customer's freight forwarders and provides necessary documentation for on-time and appropriate product collection at our facilities.

Provide container optimization advise to our CGT Latin American customers.

Provide CGT staff and customers product stock and availability searches support.

Occasionally generates and provides STAMFORD | AvK customer alternator replacement quotes in the Latin America region.

Participates in customer account contact plans including its documentation in CGT's CRM (Salesforce) system.

Maintains updated customer information in CGT America's systems (Oracle, Salesforce).

Supports order management processes involving payment in advance vs. order release, Letter of Credit (LOC), etc.

Occasionally provides support with order management process to our CGT COM team in North America

Travel required:

Qualifications

Job SUPPLY CHAIN PLANNING

Primary Location United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Feb 14, 2023, 4:58:05 PM

Unposting Date Ongoing

Organization Power Systems Business

Req ID: 2300015Q