Customer Order Scheduler

Malaysia - Hybrid, Home Office & Penang Office

• Manages all aspects of customer order prioritization, proactively identifying and overcoming obstacles.
• Collaborates with internal teams to expedite order scheduling and to resolve issues efficiently.
• Interfaces with Sales Operations regarding part allocations and order prioritizations.
• Works daily with Logistics team to maximize daily and weekly customer order delivery creation and shipment.
• Utilizes exceptional SAP , Kinaxis and Excel skills in the execution of responsibilities.
• Coordinates with Procurement, Order Management, Logistics etc. to resolve material availability / order issues.
• Monitors and proactively address issues pertaining to customer order schedules.
• Seeks ways to improve upon the status quo.
• Serves as backup to other schedulers as needed.

Essential Functions

• Schedules customer orders in a multi-product line, SAP environments.
• Coordinates customer orders, expedites within agreed upon timelines, efficiently meeting SLAs.
• Provides excellent customer service by quickly resolving complex issues related to orders, escalating as appropriate with clear and concise communication.
• Develops and maintains a monitoring process and metrics for management based upon tasks, goals and timeframes.
• Prepares and delivers reports to senior management.
• Responds to Sales Operations inquiries related to open/closed orders, product availability, lead times and pricing.
• Able to multi-task and work well in a team and individually.

Essential Skills

• SAP or other ERP systems
• Kinaxis / Rapid Response OR other advanced Planning and Scheduling (APS) software.
• Microsoft office tools – Teams, Excel, PowerPoint, Word
• Business Intelligence software – Power BI / Tableau
• SharePoint

Qualifications

• Strong analytical skills with good computer literacy in Microsoft Office, SAP, Kinaxis.
• Good communication skills (written and oral).
• Possess good attention to detail and able to follow through on issues.
• Deadline driven with the ability to work in a fast-paced, team-orient environment.
• Problem-solving skills with the ability to accomplish tasks and navigate situations with limited, sometimes ambiguous information.
• Comfortable working remotely and with team in different time zones.
• Good knowledge of MRP, scheduling and order management processes.
• Bachelor’s degree with 3+ years of related work experience OR Master’s degree with 1+ years of related work experience.
• Prefer work experience in the High tech, Telecommunication industry OR client order management.

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