Customer Order Specialist

Job TitleCustomer Order Specialist

Job Description

We’re looking for a Customer Order Specialist to join our team in Cairo

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you’ll do

• Checks availability of order and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations
• Screens complex orders (specials) regarding technical content and commercial correctness.
• Manages specials, combined shipment, missing or dead on arrival.
• Monitors digital sales order creation process
• Monthly reporting of order receipts, deliveries, sales and stock levels.
• Accepts and validates sales order by checking references and validating relevant information
• Manages sales orders up to delivery and to forwarding.
• Manages customer master data
• Responds to customer questions and complaints regarding products and services provided through various channels.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.

Your qualifications

• 1 to 3 years of experience
• Strong understanding of customer Order Execution cycle including warehousing and transportation activities
• Strong customer orientation
• Speed & Execution mindset
• Systems Savvy (SAP, Other ERP) User experience
• Builds high performing teams 
• Strong proficiency in both English and French will be beneficial.

What you’ll get in return…

We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees!