Customer Outreach Representative

The Customer Outreach Representative will ensure accurate and timely collection and analysis of the Federal Life Line Program data for monitoring progress toward meeting goals and reporting to agency funders.

The Customer Outreach Representative will serve as the main point of contact for our company to the local community as a service provider for the Federal Lifeline Program. The position will focus on the coordination and execution of community outreach events to increase the awareness of the program as well as enroll eligible benefit recipients.

Customer Outreach Representative Responsibilities:

• Create, distribute, and collect records of program participants.
• Create program activities and accurate participant records in unique databases.
• Maintain up-to-date and accurate records of community participation in databases.
• Attend database management training as required by funders and/or division leadership.
• Generate data reports at regular intervals throughout the year to check for accurate and complete data collection.
• Understand program goals, monitor progress towards meeting these goals, and communicate this progress to program leadership on a regular basis.
• Provide general assistance to the members of the division.
• Ensure participant files contain all necessary and up-to-date participation documentation.
• Take messages and route calls as needed in a courteous and pleasant manner.
• Greet and assist community members in the division/program.
• Assist in day-to-day operations of the division/program as needed.
• Assist in the completion and processing of reports for the division.
• Perform all other related duties as assigned by operational management.

Customer Outreach Representative Qualifications:

• High school diploma or equivalent.
• Attention to detail and commitment to program necessities
• Problem-solving abilities.
• Comfort taking initiative to learn the data needs of the program, determine and generate corresponding data reports, and share findings on an ongoing basis.
• Courteous and pleasant manners.
• Customer service and organization skills.
• Good judgment and commitment to ensuring the confidentiality of participants' records.
• Professional demeanor.
• Commitment to good attendance and punctuality.
• Commitment to the agency’s mission.
• Experience working with not-for-profit agencies/organizations.

This role involves the selling of products or services and commission pay

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