Customer Outreach Representative

Our firm is an outreach organization sponsored by some of the most prestigious and nationally recognized telecommunication clients. We are one of the fastest-growing outreach programs in the Fresno area with a network impacting thousands of customers nationwide. Our Customer Outreach Representative shape our company and connect us to our community.

Our team is our greatest asset, and we strive to create a community where everyone has the tools, feedback, and opportunity to excel and grow professionally through the Customer Outreach Representative role.

Our mission is to ensure that our community members have communication outlets and services to better their economic circumstances; we significantly improve the tools necessary to provide stability for low-income customers throughout the Fresno community. Our Customer Outreach Representatives shape our company and connect us to our community.

We look to recruit and retain driven Customer Outreach Representative to act as leaders who are passionate about the community and embody our five cultural drivers:

1. Dream Big, Plan Wisely

2. Break Down the Walls

3. Think Critically, Speak Up, and Deliver with Pride

4. Inspire Through Trust, Lead By Example

5. Be Unstoppable

The Customer Outreach Representative acts as a liaison between our outreach program and its customers or potential customers. This role is responsible for assisting those within the community with issues and/or inquiries they may have about their applications. The Customer Outreach Representative oversees receiving and addressing member inquiries, resolution of member complaints, client education, and retention of membership.

Provide Training for the Customer Outreach Representative In the Following Responsibilities:

• Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
• Assisting the community in enrollment and provider services.
• Following-up on customer inquiries and complaints that have not been resolved.
• Communicating effectively to the community to ensure members understand expectations of their concerns.
• Performing research on billing inquiries and claims to provide service.
• Acting as a liaison between the member and various departments to address concerns.
• Additional duties as assigned.

Customer Outreach Representative Requirements:

• Maintains a high-energy attitude
• Interested in learning work ethics and motivational skills
• Strives for growth in a team dynamic
• Open to management training
• Create a positive impact on the local community

The clients we represent believe in fair opportunities and would like to welcome all candidates who desire to expand their customer service careers and become major contributors within the local community to apply for our Customer Outreach Representative role. If you have no or little experience, we provide full training and support to candidates.

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