Customer Program Manager

Job Description

Customer Program Manager:

Advantest is the world's largest provider of Automatic Test Equipment (ATE) to the semiconductor industry. For over six decades, Advantest has led the way in developing new and innovative test and handling solutions for the global electronics industry. Advantest Test Solutions, Inc (ATS) is a subsidiary of Advantest America and is a leading provider of massively parallel electronic test systems that includes System Level Test (SLT), burn in and semiconductor/module tests. ATS has an exciting line of high-performance test systems that support the semiconductor industry around the world.

We are looking for a Customer Program Manager to provide overall direction, oversight management of matrixed team from functional organizations including engineering, sales, application engineering, product support, quality, operations dedicated to meeting technical goals and contract commitments on designated customer programs. This person will be the primary contact for our most strategic customers, marshalling ATS, Advantest, and 3rd party resources in support of our customers' success with ATS products and services. This individual will define and execute operational plans and monitor performance to plan to ensure the timely achievement of program objectives. Establish standards for schedule performance, cost management, technical excellence, and customer satisfaction, performing ongoing assessments to determine program status and level of accomplishment.

This person will also initiate program corrections as critical deviations are identified. This is a unique opportunity, ideal for a candidate with a diverse skill set to oversee direct a multi-disciplinary group. To have a high impact on ATS' success, the candidate must be capable of setting and adjusting priorities rapidly, allocate project resources appropriately and be tactical in creating strategies, as well as building strong customer relationships. We are looking for an energetic, intelligent, and dynamic individual with high integrity to join our team. Advantest is a fast-paced environment so this individual must also be able to handle rapidly changing work assignments.

Essential Duties Responsibilities:

• Serve as key customer contact on contract performance and customer support for assigned customer programs.
• Define program requirements in terms of product design, systems and process management, project budgets, cost management, resource deployment, technical support, program/project phases, master schedules/project milestones and all other planning activities for program implementation on-going maintenance.
• Provide leadership, project management oversight and direction to cross-functional teams supporting customer program requirements.
• Support customer personnel by directing ATS functional resources to provide on-going assistance and instructions in the deployment and operation of semiconductor test equipment/tools/systems and product applications.
• Communicate program parameters, team accountabilities, reporting relationships, master schedules and critical paths for program execution.
• Conduct and facilitate program reviews to assess cost and delivery performance and ensure the achievement of technical goals and contract commitments. This may include post-mortem analysis after product or program launch.
• Present status reports to senior management, including any action recommendations requiring further approvals.
• Collaborate with procurement, engineering, manufacturing / operations, and quality assurance in overseeing the selection and contract performance of subcontractors providing technology, key product components and engineering services for assigned programs.
• All other duties as assigned.

Requirements

Requirements,Education Skills:

• Bachelor's Degree in Mechanical or Electrical Engineering (Master's preferred).
• 10+ years of experience in: Capital Equipment (semiconductor industry), with experience interfacing with customers.
• Background in semiconductor backend test highly preferred.
• PMP (Project Management Professional) preferred.
• Extensive experience in the management of technical programs, preferably in the semiconductor/semiconductor test industry plus the subcontract management of major suppliers.
• Should have competencies in risk management measurement and integrated master planning/scheduling.
• Should have a good understanding of PCB design and fabrication, automation systems, mechanical design, AC/DC power controls and thermal control systems/chillers and refrigerants coupled with field engineering management experience for high technology employees.
• Excellent communication, presentation, and documentation skills.
• Must be able to function independently and possess high level problem-solving skills.
• Ability to work comfortably with all levels of the organization, develop plans, and represent ATS professionally to the customer.
• An ability to be productive and successful in an intense work environment with dynamic changing customer priorities.
• Ability to travel both domestically internationally.
• English language is required; other languages such as Mandarin, Korean or Japanese can be an advantage.

• This is an on-site position in our Irvine, CA office. This continues during COVID-19, as we have been deemed essential.

- https://www.ecfr.gov/current/title-41/subtitle-B/chapter-60/part-60-300#p-60-300.5(a)

- § 60-300.5(a)(2)(3)(4) Equal opportunity clause. Details the job posting requirements.

- § 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.

In providing a safe and healthy workplace for all of our employees, Advantest America, Inc., and its subsidiaries, ("Advantest"), new employment job offers are contingent upon the applicant's provision of a copy of their COVID-19 vaccination document to Advantest America Inc. Human Resources prior to their scheduled start date, subject to any written request for medical or religious accommodations.

Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Notice for California Residents: We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit https://www.advantest.com/privacy-policy.html. For additional details or if you have questions, contact us at [email protected].