Customer Program Manager

We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards.

Our sales approach begins by identifying customer demands before they become challenges. We're committed to delivering customer success through our comprehensive expertise in software and technology. We don't just sell things. We offer solutions to tomorrow's challenges.

The Customer Program Manager coordinates all Elo and partner resources to flawlessly execute customer projects and ensures that all projects are delivered on time, within scope and within budget. This role will coordinate people and processes to ensure that Elo projects produce the desired results for our customers. You will be the go-to person for everything involving a project's multi-functional team and timeline.

*This is a remote position. Ideally, the successful incumbent will be located in Bentonville, AR. Frequent on-site customer support will be required.

What you will do:

This role will be responsible for the coordination and success of assigned program management support, including:

• Be the face for Elo's business with the client and all stakeholders
• Interface with customers to support their daily requirements, such as product testing, and deployment scheduling
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure all projects are delivered on-time, within scope and within budget
• Develop project scopes and objectives, involving all relevant stakeholders
• Support programs with service support contracts including program scope, lifecycle, and resources
• Use appropriate verification techniques to manage changes in project scope, schedule, and costs
• Communicate technical issues, and be a liaison in assisting with technical resolutions
• Ensure resource availability and allocation
• Measure project performance using appropriate systems, tools, and techniques
• Report and escalate to management as needed
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Other responsibilities and duties as assigned by manager.

Minimum Qualifications:

• Bachelor's degree, preferably in the fields of computer science or engineering
• Minimum of 2-5 years proven working experience as a project administrator with external clients, preferably in the information technology sector
• Solid technical background, with understanding or hands-on experience in computer hardware and software systems
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Strong working knowledge of Microsoft Office

Preferred Qualifications:

• Experience collaborating with sales, operations, and service support teams
• Ability to create new processes and challenge the status quo
• Solid organizational skills including attention to detail and multi-tasking skills
• PMP / PRINCE II certification is a plus

Physical Demands:

• Ability to lift to OSHA single person lift requirements
• Ability to sit, stand, bend, or walk for prolonged periods of time
• Ability to travel domestically and internationally without restrictions

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.