Customer Programs Support Associate

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are real utilities managing the electrical grid that supports the daily lives of millions of people. Our mission is to keep the grid running reliably while enabling more renewable energy and reducing reliance on fossil fuel.

EnergyHub is looking for a Customer Programs Support Associate to ensure the success of our utility and consumer programs. We are supporting dozens of electric utility programs and we're growing quickly!

Main Responsibilities

• Provide phone and email support for our program applicants and participants
• Provide a 2nd and 3rd line of support to utility program staff and partner company customer support teams
• Manage a trouble ticket queue to track issues from initial report to resolution
• Work with other internal teams to identify systemic issues and recommend improvements to products and processes
• Provide weekly and monthly reporting on all program support activity as needed

Key Skills & Experience

• Experience in a customer support and/or process management role
• Excellent attention to detail
• Proven track record of managing multiple tasks simultaneously 
• An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
• Fantastic written and verbal communication skills
• Experience with MS Office, especially Excel 
• Experience reporting software bugs and support ticket management is a big plus

This is an hourly position with the opportunity for overtime, as needed and approved. The rate for this position begins at $25 per hour, annualized at $52,000. Base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS, and machine learning challenges, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the leading companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

EnergyHub is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, record keeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.