Customer Project Manager

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

As part of the Deploy Project Management team you will be guiding the Nokia internal and external employees in meeting the needs of our customers as they deploy new networks and/or perform upgrades to their networks.

Job Description

Customer Project Managers utilize their project and people management skills to deliver high quality projects on time, on budget and with unwavering professionalism. This includes:

• Interface with the customer
• Planning the project
• Resourcing the project with internal team members as well as third-party contractors
• Managing internal and client driven processes and procedures
• Project schedules/deliverables
• Quality of successful completion of wireless site development and implementation.

Our Project Managers are responsible for managing cross functional teams (leasing, zoning, architecture & engineering, construction, integration & optimization etc.), and reporting to management, communicates to clients; and ensuring Nokia meets scope, schedule, cost and quality, metrics for the project.

What you will learn and contribute to

Responsibilities include:

• Interface with the customer on a daily basis
• Define project scope, schedule, cost, resources, risk, quality, and deliverables in collaboration with customers and Nokia management
• Direct and manage project development from beginning to end
• Develop full-scale project plans and associated communications documents
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Forecast & Actualize Nokia Site Tracker
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle
• Set and continually manage project expectations with team members and other stakeholders
• Delegate tasks and responsibilities to appropriate personnel
• Identify and resolve issues and conflicts within the project team
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools
• Track project milestones and deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Perform Risk Analysis for the project
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Define project success criteria and disseminate them to involved parties throughout project life cycle
• Coach, Mentor, Motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
• Build, develop, and grow any business relationships vital to the success of the project
• Become a Project Management Role Model
• Conduct project reviews and create recommendations to identify successful and unsuccessful project elements.
• Collect best practices and tools for project execution and management
• Follow Nokia project management methodology and applicable Business Group guidelines and processes.

Your skills and experience

• 10 or more years of telecom experience including site acquisition, construction, integration, optimization process knowledge
• Highly Developed Knowledge of project management skills, with understanding of scope, schedule, cost, quality, risk, resource, and deliverable management.
• Ability to manage multiple projects types simultaneously
• PMP certified, Nokia PM Practitioner certified oractively pursuing certification, must obtain within 12 months
• Effective communicator, written and oral with ability to present to management
• Previous experience in a matrix organization
• Developed Financial knowledge, ability to define/track project/program financials such as Budget, Margin, Invoicing, Revenue recognition
• Process and detail Oriented
• Strong computer skills, MS Office - Word, Excel, Power Point, Projects.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Acute attention to detail
• Good judgment with the ability to make timely and sound decisions
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.